You rarely hear about wireless companies giving freebies when an outage occurs, but Telus prepaid brand, Public Mobile, has done just that after a recent issue surfaced in Quebec.
At approximately 1:30 PM EDT on Tuesday, March 19, Public Mobile explained to customers “we’ve identified an issue affecting select customers on Province-wide talk plans in which outbound phone calls are unable to [be placed]. Currently, this looks to be isolated only to Quebec.”
The issue did not affect incoming calls, texts or data usage. Public Mobile wrote at the time, “our technical team has identified the source of the issue and is working to restore service as quickly as possible.”
After further investigation, Public Mobile announced: “our technical teams are implementing a solution which will restore outbound calling service to normal by early morning of March 20.”
Due to the outgoing call outage, Public Mobile said they “added a complimentary 400 minutes Long Distance Talk Add-On (includes calls to Canada & the U.S)” for their affected customers, so they could use immediately to make outgoing calls.
Public Mobile add-ons do not expire and roll over to next billing cycles.
“We understand that your service and staying connected is important and we sincerely apologize for any inconvenience this may have caused and thank you for your patience,” wrote Public Mobile.