Telus has announced all of its corporate mall locations will be closing temporarily, which includes locations for Koodo and Public Mobile due to COVID-19. Earlier this week, the company announced mall kiosks would be closing, but now this latest announcement applies to mall stores as well.
A Telus spokesperson told iPhone in Canada the closures will take place until March 31, 2020.
However, Telus says it “will keep approximately 10% of stores, located outside of malls, open to provide essential services to customers.” These stores are either on the street or at outside strip malls. These locations will let customers get “repairs and loaner devices; swap SIM cards; buy chargers and other key accessories; swap Internet and TV modems; and activate new services for critical circumstances.”
Telus says it will “take precautionary steps in the stores that remain open to protect both our team members and customers, including enabling a touchless in-store experience.”
As for Telus employees, the company says they will be providing “top up payments” for all retail staff affected by store closures, as they continue to get paid their average monthly wages.
The company says it “continues to monitor the situation closely,” in dealing with COVID-19 based on guidelines from the federal government and other non-governmental organizations.
Yesterday, Bell announced a similar move, closing its major retail locations, while keeping some street front stores open.