Bell to Close Majority of Mall Stores, Kiosks, Select Street Locations Due to COVID-19

Bell has announced it will be closing most of its stores in the wake of the COVID-19 pandemic. The company says the move is being made to “protect the health and safety of the public and our team members,” said the company in a statement.

From now until March 31, 2020, “most” mall stores and all kiosks will be closed, along with select street front locations. The select street front locations that remain open will have reduced hours to serve customers, which will be limited to 3 at any given time.

Bell says these remaining stores will be taking extra sanitation measures, as they will offer “device activations, SIM card swaps, phone loaners, modem exchanges, accessory purchase and in store pick up of online or call centre orders”

Customers requiring other support can use self-serve tools explains Bell, as “they are the fastest and simplest way to manage your service.”

“Rest assured the actions put in place by Bell and others are meant to protect your health and well-being, while continuing to deliver essential services,” concluded Bell.

On the weekend, Bell announced it would be waiving internet data overage fees for residential customers (Bell Canada, Bell Aliant, Bell MTS and Virgin Home Internet customers) until the end of April, for those not already on unlimited usage plans.

Bell did not clarify if employees at these stores being closed would be paid or not, but we’ve reached out for clarification and will update this post accordingly.