Apple provides by far the best computer tech support, Consumer Reports (via AppleInsider) has found after surveying more than 3,200 computer users. As it turns out, Apple’s tech support is “the most effective of any computer brand’s”, as with Windows PCs there is only a 50% chance of tech support helping you out.
Consumer Reports has been surveying computer users about tech support since 2007. Since then, Apple has topped the list every year. That’s despite Apple providing only 90 days of free phone and online tech support. By comparison, its competitors provide free support for a year.
The problem seems to be that tech support hasn’t been able to solve the issues customers have been facing. In fact, four out of six PC brands’ tech support have been able to solve only half of the problems they have been contacted for. The best of the PC brands surveyed by Consumer Reports – Lenovo and Dell – have managed to solve only 61% of the total issues customers brought to them.
On the other hand, the majority of Apple customers put down the phone happy, as their problem was solved: Four out of five said tech support was able to solve their problem.
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I’ve heard some pretty horrible (audio quality) on hold music using their tech support
This is something to consider before buying AppleCare! 😉
Is it even fair to compare Apple customer support to others? LOL. I admit I am a fanboy, so are many people. We would never give low score to Apple unless Apple did something extremely stupid.