CBC News: The National, has aired a segment taking a look at the repair practices of Apple, this time focusing on water-damaged iPhones and data recovery.
Below is the synopsis of the 9-minute segment:
When a Newfoundland couple dropped their iPhone in a pond they thought thousands of their precious vacation photos were gone for good — at least that’s what Apple told them. Then they found Jessa Jones, an iPhone repair expert who is challenging Apple’s stance about data recovery from water-damaged phones.
Located near Rochester in New York, Jessa Jones, a former molecular biologist, runs iPad Rehab, a company which can help iPhone customers recover data such as photos from their water-damaged iPhones.
Jones was able to help a Newfoundland couple recover all of their photos from their water-damaged iPhone after it was submerged in 4-5 feet of water after being dropped in a pond.
Josephine and Dave Billard had ‘thousands’ of photos on their iPhone from a recent 5-month long vacation, which were not backed up to any other source other than the device. They contacted Apple to see what options they had to recover their photos, but said the company was not helpful in offering any data recovery options.
The Billards ended up getting referred to Jones in New York State, and Jones was able to successfully recover the photos.
According to Jones, she believes “95% of water-damaged iPhones can be recovered” and she backs this up by only charging customers $300 USD if she can do so.
The CBC News piece also examines the online Apple Support Communities, to see what the consensus is when it comes to water-damaged iPhones. Users responded to say there is no way to recover data, similar to what Apple Support told CBC News via online chat. Apple declined to comment on the CBC story.
Jones also said the Apple Support Communities removed her posts and banned her when she shared information on how to recover data from water-damaged iPhones.
“Bossy, controlling, hover mother” attitude is how Jones describes Apple, adding she would “like for somebody to smack them and say you’re not the boss of me.”
Check out the CBC News video below:
This isn’t the first time CBC News has put Apple’s repair practices under the microscope. In October 2018, the public broadcaster used a hidden camera to investigate Apple, in two different segments.
With free cloud storage solutions for pictures such as Google Photos, there’s no reason in today’s day and age to not have backups and backups of your precious memories. I can see why many people don’t use iCloud backups for photos, since Apple only provides a paltry 5GB of free storage, making users pay to get more.
Have you ever tried to recover data from a water-damaged iPhone?