According to an Apple support forum thread spotted by AppleInsider, which currently has more than 9,000 views and 60 replies, multiple iPhone 6 Plus owners have reported an identical issue in which the phone crashes or enters a reboot loop, forcing them to take it to Apple for service. It appears that Apple has swapped such iPhones with new ones, with some iPhone 6 Plus owners reported to be on their fourth replacement unit.
While no specific reason has yet been discovered, some 6 Plus owners posting to the thread claim to have pin pointed the exact trigger. Turns out the 128GB iPhone 6 Plus is the most affected mode with the apps installed number at more than 700. It was initially thought that restoring from a previous iPhone carried over faulty app settings or incompatible apps, but this theory was debunked after multiple attempts to restore phones as new before adding on apps manually failed.
“Some forum members and AppleInsider readers have taken their 6 Plus in to an Apple Store for assessment. In some cases, Geniuses exchange the non-functional unit, while others have been told to hold on to their phone as their repair ticket escalates up the tech support chain of command. Few have reported success with new iPhone 6 Plus replacements. As for workarounds, some are seeing varying success in restoring the phone as new, then manually installing each previously purchased app one-by-one. However, as mentioned above, a good number of owners have tried this tactic to no avail.”
Some users have also suggested that turning on the Display Zoom function helps prevent crashes, though it is not a proven fix.
Have you experienced a similar issue with your iPhone 6 Plus?