iPhone XS Shipment Delays Affecting Online Pre-Orders, Store Pick Up in Canada

Apple status updates for some iPhone XS and iPhone XS Max orders are now showing ‘Shipment Delayed’ for some customers, detailing expected delivery dates may not be met.

The message reads:

The carrier is not able to deliver your item by the expected delivery date. Please use the “Track shipment” link for more information.

We’re seeing this message on our iPhone XS Max pre-order, but when we visit UPS tracking online, it’s still showing as being delivered by Friday, September 21, “by end of day”. Our iPhone XS Max is already in Victoria, so it should be delivered to us by today.

Reserve and Pick Up Orders Delayed

For those who pre-ordered and opted for Reserve and Pick Up, they are also receiving delayed messages from Apple. The company emailed customers early this morning to say:

Thank you for your recent order with the Apple Store. We know you’re excited to pick up your new product.

Unfortunately, due to some last minute logistical issues, your order will not be ready for pickup during your check-in time.

As soon as your order is ready for pickup, we’ll let you know via email.

We apologize for the delay in getting your new product into your hands. We’re working quickly to resolve this issue.

Pre-ordered iPhone Xs Max 256gb Space Grey at 12:08AM PDT last Friday for pickup at Apple DIX30. Got this lovely email from @apple during the night… pretty pissed off right now. @iPhoneinCanada @MobileSyrup @AppleSupport pic.twitter.com/aUwLNhizku

— Jean-Michel Boily (@jm_boily) September 21, 2018

What the hell? I was expecting my XS by post today but only through clicking track shipment do I find out it’s “delayed”. Over $2000 paid upfront and they don’t have the decency to let me know. I’m livid!!

— Claire Robson (@monkeychops74) September 21, 2018

Breaking news. No New iPhones today available for walk-in customers at Mapleview Apple Store in Burlington. Limited new series 4 Apple Watches for walk-in . I’m now #4 in line. Apple has provided Coffee. pic.twitter.com/baphVm4O33

— Kenny (@KennyCBC) September 21, 2018

So it appears some sort of shipping issue is causing a delay for Reserve and Pick Up orders as well. It could very well be related to UPS being overwhelmed with Apple pre-orders and can’t keep up. Let’s hope things change soon.

Did you receive any of these shipment delay announcements?