Samsung launched their Galaxy Note 7 just a few weeks ago, and the launch didn’t go as smoothly as the company may have hoped. There have been several reports of exploding batteries, which prompted the company to launch a global recall for the affected units.
Shortly after Transport Canada told users to avoid bringing the Samsung Galaxy Note 7 on flights, Samsung Canada announced that it had begun working with Health Canada to complete the Note 7 recall as quickly as possible. This follows the announcement of battery cell issues related to the Galaxy Note 7 late last week.
Canadian customers who have purchased the Note 7 can get more information from Samsung Canada, with more details set to be announced about the recall shortly.
Only a specific set of SKUs are affected by problem, and as of September 6th, Samsung issued a press release urging users to stop using affected devices and obtain a replacement phone. Customers can visit CanadaNote7exchange.expertinquiry.com in order to begin the exchange process.
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“Samsung is taking great care to provide customers with the support you need with safety and peace of mind as our top priority… After your registration is complete you will be contacted by a Samsung representative within 48 hours”
Taking up to 48 hours to respond to a recall registration is not, in my mind, indicative of “top priority”
Has Samsung even started a recall in Canada yet? I thought they were delaying it with their customer service exchange program instead of doing an actual recall.