Samsung Expands Door-to-Door Repair Services in Canada, Launches Online Repair Portal

Samsung Canada has launched a new online portal to help extend support and service offerings of its Door-to-Door and walk-in repair services.

According to a new press release, Samsung Canada’s new “Samsung Your Service” online portal is designed to provide Samsung users in Canada more choice and flexibility in customer care.

“As Canadians grow more comfortable with an increasingly digitized world, the Your Service portal from Samsung is a contemporary solution designed to offer Canadians more choice and flexibility for their customer care needs,” the release reads.

As COVID-19 continues to dictate how we live, work, and create in the modern world, Samsung’s extended service provides customers with increased efficiency and safety in the service process.

“The COVID-19 pandemic necessitated a shift away from in-person services, and while initially a temporary change, positive elements of the ‘new normal’ such as added convenience and efficiency can continue to benefit our customers,” said Frank Martino, Vice President Corporate Service at Samsung Canada. “Whether it’s scheduling a door-to-door repair, requesting technical support from an expert, or tracking the status of a device in transit – we’re working to ensure that our customers across Canada can enjoy a seamless customer care experience.”

The “Your Service” online portal is available now for Samsung Galaxy smartphone and tablet customers, and wearable and laptop devices are also supported for Door-to-Door repair service.

“To request a self-service repair, customers can simply book through the Your Service portal – found online at www.samsung.com/ca/galaxy-repair – to arrange a convenient Door-to-Door device pick-up at their home,” explains Samsung. “Pick-up and return of the Galaxy device is free of charge. Devices will be inspected and repaired by an authorized Samsung Canada technician before being shipped right back to the customer’s door. For additional peace of mind, Galaxy devices will enjoy complimentary device sanitization.”

For more information, visit Samsung’s newsroom.