As reported by Electrek, Tesla vehicle owners can now not only diagnose themselves with repair and maintenance issues but also automatically pre-order any required parts for repairs, a service that CEO Elon Musk said earlier this year was his “number one priority” for this quarter.
“I want to note that one of our major priorities this quarter is improving service operations. Really, from my standpoint, when I think about what my priorities are this quarter, it’s improving service in North America,” said Musk at that time.
Now, the company has announced a series of initiatives to improve service, including the automation of some processes. “Live issue detection to automatically call a tow truck and loaner vehicle before the vehicle even come to a stop,” announced Tesla:
“Our cars can keep tabs on certain components to let you know if they need replacing and order parts ahead of your next service visit.”
Musk says that owners would be able to cancel it right away if they think it’s not necessary, but Tesla wants to automate emergency service and repairs.
A recurring problem with Tesla’s service was the availability of parts, but now Tesla is addressing the issue by automatically ordering the parts as soon as they diagnose the issue remotely.
Tesla says the new service feature can be compared to “skipping the doctor and going right to the pharmacy.”