CRTC

The Canadian Radio-television and Telecommunications Commission (CRTC) is looking into why residents across Manitoba received a flood of emergency wireless alerts during a severe storm earlier this summer. The CRTC sent letters to Bell, Rogers, and Telus, as well as Pelmorex Corp., which manages the Alert Ready system. The regulator is asking the companies to...

The Canadian Radio-television and Telecommunications Commission (CRTC) website has been going down on and off in recent weeks, with some reports pointing to a possible hack. When we reached out to the CRTC to inquire, the regulator confirmed the outages but would not say anything about whether it was hacked. "The CRTC is aware that...

The Canadian Radio-television and Telecommunications Commission (CRTC) has dismissed several procedural demands made by Bell, Rogers and Telus. The telecoms attempted to change the process of a major case examining whether setup and device charges violate national rules designed to lower switching costs for consumers. The regulator launched the investigation after finding that newly added...

Canada's telecom regulator has ordered Bell to explain why it broke national rules by selling locked phones for nearly a year and a half, putting penalties of up to $10 million on the line. When you buy a phone from a carrier, it is supposed to be unlocked and work on other networks right away....

The federal government intends to scrap the requirement that foreign streamers (mainly US) like Netflix, Apple TV+, Paramount+, and Prime Video pay a share of their Canadian revenue into domestic content funds (CanCon), replacing that money with taxpayer funding instead. The plan surfaced in a July 17 court filing and has since been confirmed by...

The Canadian Radio-television and Telecommunications Commission (CRTC) has temporarily paused upcoming deadlines in its review of fees that prevent Canadians from switching cellphone and internet plans. Major telecoms including Bell, Rogers, and Telus were originally required to submit their responses by July 30, 2026. Interventions from the public were also due on the same date....

TekSavvy and other independent internet service providers have jointly asked the Canadian Radio-television and Telecommunications Commission to fix wholesale fibre internet prices that they say make competition impossible. The coalition submitted an application to the CRTC asking it to review Telecom Order 2026-77. Under the current rules, the rates independent providers must pay big telecom...

A retired Rogers insider is asking the CRTC to ban advance billing, the practice that has nearly every Canadian paying for phone, internet and TV service 30 days before using it, according to the Toronto Star. Stephen Lawton, 74, spent 18 years as a senior adviser in the office of the president at Rogers, sitting...

The CRTC has tossed out a complaint from Bell accusing Videotron of abusing its access to Bell's wireless network, ending a dispute that's been dragging on for years. At the heart of the July 17 decision is wholesale roaming, the arrangement that lets smaller carriers put their customers onto a bigger carrier's network when they...

Telus is asking the CRTC to let carriers lock new phones to their network for up to 60 days after purchase, and the company says it plans to start doing it on July 30 whether or not the regulator signs off first. The carrier filed a Part 1 application with the CRTC on May 22,...

The CRTC is going after telecom incumbents, launching a formal proceeding today that forces Rogers, Bell, and Telus to explain why charges they've added recently don't break new federal rules meant to protect consumers. The whole thing comes down to a CRTC policy that kicked in on June 12, banning the dreaded $80 activation and...

The CRTC is pushing back on Rogers after the carrier (and its flanker brand Fido) told customers it's adding a $5 monthly charge to their bills starting July 15, calling it a "Wireless Plan Rate Adjustment." In a letter dated June 23, Scott Hutton, the CRTC's Vice-President of Consumer, Analytics and Strategy, wrote to Howard...