Apple Acknowledges iTunes Music Deletion Bug, Says ‘Safeguards’ Coming Next Week

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Yesterday, Apple acknowledged iTunes users who claim the software deleted their music files, saying it will issue an update to iTunes next week that includes additional safeguards.

The company confirmed, in a statement given to iMore, that “in an extremely small number of cases, users have reported that music files saved on their computer were removed without their permission.” However, Apple was unable to reproduce the bug in their own tests, indicating they don’t really know what’s going on here.

The issue, which has persisted since the launch of Apple Music last year, resurfaced when iTunes user James Pinkstone published a blog post last week titled, “Apple Music stole my music. No, seriously.” The post detailed how Pinkstone’s library of 122GB of music suddenly disappeared.

He allegedly told an Apple representative that his files were deleted without his permission when he signed up for Apple Music. Pinkstone says the Apple representative told him Apple Music replaced his songs with cloud-based versions from its digital collection, deleting the originals in the process.

We still don’t know what’s causing the problem, as it doesn’t appear to be simply user error or oversight. iMore notes how the bug could originate with Apple’s confusing Cloud Music Library feature.

A software engineer with a passion for creation and innovation using technology. To learn more about me, check out my personal website, which contains links to my projects. Email: nick@iphoneincanada.ca

  • James C Walker

    I also had 6 years of 4 CDs per week deleted. The backups were wiped by a bug in Yosemite and iTunes all three at the insistence of a sr adviser. Right now executive support Rachel Goodman and her two sr tech’s refuse to troubleshoot, investigate the past or move forward. Screwed! Even AML doesn’t have replacements nor good metadata for what has been delivered. Nor an alternative. Out of four issues I e had to solve them all myself. They also deny my attempts to contact legal or my ADA rights.

  • 🙁 that’s horrible