I have located THE fix!
If you are experiencing the problems in this post, follow the fix-guide below:
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Ever since the release of iPhone software 3.0, iPhone 3G and iPhone 3GS users (as of June 19, 2009) have had the new ability to send/receive MMS or picture/video messages using their iPhone 3G/3GS.
However, hundreds of Rogers Wireless customers have been plagued by NOT being able to send/receive MMS. Many Rogers customers receive the red colored exclamation error when attempting to send a MMS or the MMS sends but is not received.
So, I decided to do some internal digging into this issue and the findings are going to make you cry.
According to numerous Rogers Technical Support employees, Supervisors, and Level-2 Escalation Network Mangers, the only way that the iPhone 3G/3GS can send MMS is if the account that the iPhone 3G/3GS is on has a Data Plan and has no Data blocks whatsoever. You do not necessarily need a MMS package, but if you do not have one, you will be charged at $0.50/MMS.
Let me just make this a little more clear.
To get MMS officially working on a Rogers Wireless iPhone 3G/3GS, you need the following:
Additionally, it was said that this is specific to the iPhone 3G/3GS. Unlike a basic dumbphone that can send MMS without a data plan, the iPhone 3G/3GS apparently uses some kind of “Data specific string” to send MMS. To me, this does not make sense at all. MMS and Data are separate services that should work so long as each individual service is added/enabled, but apparently, the iPhone 3G/3GS is the exception.
So MMS is not covered by the Data Plan yet you need a Data Plan to even send MMS. Also, if you do not have a MMS package, you incur additional MMS charges at $0.50/MMS, even though you have a Data Plan. It is as if the Data Plan “enables” the MMS and the MMS package simply “saves” you money on MMS by giving you 1000 messages or in some cases unlimited. What a scam!
Moreover, if you have a Data plan, have no Data blocks whatsoever, and have MMS capabilities (pay per use or a MMS package), guess what, MMS still will not work because apparently this is a “national problem affecting all Rogers iPhone 3G/3GS accounts”. The issue is being worked on at this time by “updating” each customer account.
Here are a few scenarios regarding this issue:
———-
If you have a Data Plan
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If you have no Data Plan
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In summary, it seems that you must have a Data Plan and you must not have any Data blocks of any kind. Whether or not you have a MMS package does not seem to matter because you can still successfully use MMS on a pay per use basis, assuming you have a Data Plan.
At this time, it is unknown if Fido customers are affected, but overall, this is simply said, ridiculous. If a dumbphone can send MMS without a Data Plan, why can’t an iPhone 3G/3GS.
In attempt to gather information and find some kind of fix, please post below the following information:
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Rogers 4.1
If you have no Data Plan \\
3. If you have Data blocks and you have MMS capabilities: MMS will not work because you do not have a Data plan and you have Data blocks
MMS sending & receiving do NOT work
Sound very complicated. I’m glad I’m not into MMS
I have Rogers 4.0. When updating to OS 3.0 i DID NOT upgrade carrier functions or whatever the line is. About 75% of my sent MMS’ are received BUT when i want to now send a “Group SMS” it automatically says “Group MMS” at the top and no-one in the group gets the text!
I bought the 3GS off contract (I still have one year left on my Fido contract). Before I purchased the 3GS, I asked fido to block all data usage and all internet on my account (limiting me to surfing only when I am in a wifi zone). I have tried sending MMS mesages, but am unable to (red exclamation mark error message). This has been a total disaster, with Fido and Rogers – to me it seems as though Rogers has just about screwed up every step of the way (beginning with the network crash on launch day, just like last year). There are so many reasons why I was MORE than happy to pay a fortune for the phone and avoid a new contract. I have no interest in committing to Fido (Rogers) long term. Thieves in an (at least at present) uncompetitive market. Once I go off contract in 10 months or so, you can be sure I’ll be giving Fido Retentions a call and demanding as much as possible, free of charge, just so that they can keep me as a paying customer.
Is this a recent problem because I have both a data plan and a mms bundle and everything works for me both sending and receiving
Does this go for receiving mms messages too?
MMS worked for me since I got the 3.0 update and upgraded my value pack, but for some reason it’s not working today
I should be in the safe zone…
$30 6GB Data/ No data blocks.
Unlimited MMS/SMS package.
HAHAHAHAHA….all you can do at this point is laugh!! I agree with the above poster, Rogers has fucked this up every step of the way….so incompetent….. oh well, hopefully they get their shit together for telus/bells GSM launch…
If you have no Data blocks and you have no MMS package: MMS will not work until the “national problem†is resolved and when it is resolved, you will be charged at $0.50/MMS.
Up until this morning I was receiving the red exclamation. Then I tried sending a contact v-card to myself and it worked. Now all of a sudden all of my MMS work fine. I’m on fido and it’s quite possible that they updated my account, but either way I have now have properly functioning MMS, both receiving and sending
Fido 4.1
If you have a Data Plan
1. If you have no Data blocks and you have MMS capabilities:
Sending & receiving: no luck get the red exclamation.
You’d think Roger/Fido would have had this worked out before 3.0 was released. Gary, I agree with you it’s text messaging, I could do it on my Treo!!! Rogers/Fido are feeding us some bs just to rake in more $ on the mms……jerks!
*update* Just tried and mms went though! However the receiver must log into Fido’s picture/video messaging site???? What’s the point of that. Should show up as a text message!!!
I never thought about using MMS, until I saw how OS 3.0 does it. It was only $3 extra a month for me to add it. It has worked flawlessly for me, but I am on the 6GB/$30 plan.
I’m trying to be patient with Rogers especially after they attempted to do the right thing with the upgrade pricing. I’ve had my 3G iPhone since July 11th, 2008, it was a disaster buying on day one, but after that my experience was flawless for about 9 – 10 months, then I started to get a lot of dropped calls, call failed, and visual voicemail problems. I’ve now switched to the 3GS, which was also a disaster. I called customer relations at 7:00 pm before launch and was told I couldn’t upgrade at any price, then Rogers announces $199 upgrade price for day one 3G customers who spend $100 a month. I called Rogers at 7:00 am on launch day, they did what they called an “internet account check”, he said I qualified for $199 price and he removed my credit limit so I could just add the phone to my bill, but it was going to take 5-7 days for them to mail it, he also said I could go to a corporate store and do the same thing. I was first in line at the store and took 7 hours to get my phone, and after the 7 hours they still charged me the wrong price, and i had to spend another almost 2 hours on the phone to get the right price.
Now there are the SMS price increase and problems and the threat of higher tethering prices in the future. Apple and AT&T are giving 3GS owners a $30 itunes giftcard for experiencing slow activations for a few hours. Many Rogers customers have had a similar experience to mine and didn’t get any credit. I absolutely love the iPhone but it hasn’t been easy being an iPhone user in Canada.
I meant “internal account” not internet account.
Investors wanted.
Need to raise several hundred million. Desire is to build a cellular network. Focus on good service and no-charge extras. Good Value. Reasonable Prices. Informed Staff.
MMS will send without data use. Phone’s voicemail structure will work without the need to adopt a “value pack”. There will be three steps with no contracts:
1) select the phone you want to buy. sorry, no strange discounts or schedules of varied prices.
2) select voice plan (only one to choose from and it is unlimited)
3) select data plan (only one to choose from and it is unlimited)
You want to add text messages? MMS? Visual Voicemail? Sorry, those are not options. They are included with your voice service or data service (as makes sense).
Raised to date: $50,000 (that would be mine) 😉
NOTICE: I’ll need good technical staff and also some customer service oriented people. Current Rogers or Fido staff need not apply (X1Zero, you are an exception)…
This is just bull to begin with! I’m already spending almost $100.00 a month on my 3 year contract, and Rogers/Fido want to charge me an extra $5.00 a month just to send MMS? It should be included already in the $15 crap pack that Im getting. And the fact that they can’t even get it working on the network yet is just bull____! I’ve been able to send MMS on my old crappy Motorola for almost 10 years! All we did is just upgrade software on our IPhones, they should not be able to charge more for something the phone was technically already able todo. Also if MMS is using some of your data to send, we are getting dinged twice. It should be able to use data only for MMS. Rogers is pissing me off! Anyone know if there is a petition started against Rogers charging extra for MMS? Viva la Revolution!
Carrier Version: Rogers 4.1
Scenario: 500Mb Data Plan / No Data Blocks / No MMS Package
Does MMS Work?: Yes, I have sent and received MMS with a friend, who is also a Rogers user.
This is pretty pathetic on Rogers’s part… once again one thing that has me praying for a wider selection of GSM Carriers. Best of luck to those in need of a fix for MMS to work and, for me, hopefully MMS won’t cost 50c per message forever.
Rogers 4.1 / 6G data / no blocks
Can send and receive MS today, but it failed on Friday. Now to add the MMS plan so I don’t get screwed.
Rogers 4.1 / 6G data / no blocks
Tried MMS for first time today and works fine.
Love the blog!
If you have Data blocks and you have MMS capabilities.
Is there any fkn way to be able to send mms threw our MMS plan? I’ve tried contacting Rogers for that issue and they told me the same thing about the data thing. Is there any way to have it working with jailbreaking the phone or wtv ?
I was so excited for 3.0 only for the mms capability but the data issue pisses me off!
Oh and by the way, if you are connected to wifi you cannot send MMS! You have to disconnect and must use 3g.
I’ve been trying to send mms since Friday but now workie. Tried again after reading the blog
and it works! I am connected via 3G.
Fido 4.0
I had the exclamation problem since day 1 of the 3.0 update.I spent 4 hours on the phone talking to 4 differnt people, all who told me different things regarding MMS, So i decided to go to the Rogers store, and guess what they didnt know jack shit.Finally got it working somewhat, Itll send when it wants. Still doesnt always work.Complete BS.
What the hell is a “Data Block” ??
I have 6GB data plan and therefore pay already to send data. Another $5 per month to sign up for an MMS plan??
Utterly, ridiculous!
I will be on the phone tomorrow to express my total displeasure with this.
Just got my 3Gs delivery today. Restored my back-up from the 3G and activated the 3G on my son’s number. Initial MMS attempts resulted in “picture messaging” text message that required logging on to their website and entering a four digit code. But once that was done, both phones send and receive MMS whether connected to wifi or not.
Carrier: Rogers [no numbers after]
Data: 6Gb/month
Package: Iphone VV Value Pack
MMS works perfectly on both phones.
I visited this link to configure my Tethering settings for Fido, but it also says it sorts out MMS too. Everything works fine on my 3G with 3.0 and the 6 gig data plan.
http://www.phonetweaks.com/canadian-carriers/8252-enable-tethering-fido-rogers-iphone.html
i allready block my data.today i try to send mms & it works on my wifi.dont know roger will charge or not………
I used a cydia mms app on 2.2 in the past and never had a problem sending/recieving mms (which I think are a waste when you can send via email anyhow). Is this ‘national problem new?’
Carrier: Rogers 4.0
Did NOT do carrier update when prompted to do so in iTunes.
iPhone 3G, 6GB data, family plan, wife has a BBFlip, we’ve had no issues with MMS.
Robbers 4.1
6gb plan
no problems sending/rec mms. I refuse though 0.50/message is a joke. I already pay enough as it is.
Fido is a bit better but not much! I have their standard iPhone plan with data at 500 MB. I’ve been able to send a couple of MMS however as soon as I send you an MMS THEN MY SMS DOESNT WORK RIGHT!!! As long as I don’t mms you then SMS works fine. It’s only impacting those I’ve sent an mms to so needless to say stopped sending any mms. Now the only way I can respond to regular SMS from them now is to delete your reply in the message OR exit and send a new message. It’s taken them a year and still can’t get SMS TO WORK RIGHT??? BRUTAL!!!
Yeah MMS isn’t really a big deal to me. I don’t have a data plan so I guess I can’t use it anyway…
Hi,
I have the $35 iPhone Data Package with Rogers and my MMS is not working. Should I be contacting them?
1.What Carrier version you are running? Rogers 3.1
2.Which scenario are you that is posted above? $35 Iphone Data Pack, which should include, 500MB + MMS, I have no Data blocks that I know of.
3.Does MMS sending/receiving work for you? No.
Can you double check the Carrier. Is it 3.1 or 4.1?
oh sorry, you are right. It is 4.1
i’ll try your fix and keep you posted
kind of of topic here, but what’s with the carrier update itune promtpe when I plug in my phone?
Will that affect my ability to unlock my phone?
Well I already unlock my phone, will I have to unlock my phone again if I do updated it?
I have:
iPhone 3G
firmware 3.0
NO data plan
ALL data BLOCKED
mms package.
I had a lot of problems sending mms, almost every one would fail.
I had EDGE and 3g turned OFF on my phone.
I turned on edge and 3G and now all of my mms go through first try.
I tested it with just EDGE on and only about 1 in 6 would send properly.
ActivateMMS2G in Cydia! Allows iPhone 2G users to send MMS through Apple SMS.app Just a heads up!
IM NOT REALLY SURE WHAT IS GOING ON REGUARDING ME 2G IPHONE,SOMETIMES I GET THE RED CIRCLE WITH THE EXCLAMATION MARK WITH A MESSAGE FAILED MSG THEN OTHER TIMES MY MMS MESSAGES ARE SENDING & BEING RECEIVED ,SO IM RELLY CONFUSED WHY THIS KEEPS OCCURRING??
HAS ANYBODY GOT ANY WHY THIS IS HAPPENING OR NO HOW TO FIX THIS
ALSO WHEN I RECIEVE A MMS BACK I GET A MSG FROM O2 ASKING ME TO VIEW THE MSG ONLINE ,I DONT UNDERSTAND WHATS HAPPENING & WOULD APPRECIATE ANY HELP,THANKYOU
Complain to Apple – let them put the pressure on Rogers, coz they sure don't listen to us consumers.
If the problem is unique to Apple iPhone then let them work it out with Rogers. So far Rogers have been inept & inflexible when dealing with this problem.
Complain to Apple – let them put the pressure on Rogers, coz they sure don't listen to us consumers.
If the problem is unique to Apple iPhone then let them work it out with Rogers. So far Rogers have been inept & inflexible when dealing with this problem.
Carrier Version: 5.0 Rogers
No Data Plan, Unlimited MMS/SMS messages
Can send MMS messages to other iphone, however do get red explanation mark often. Will resend (sometimes once or twice) and then goes thru. This is not working on WiFi as no WiFi in area when sending messages.
This rules out the must have data plan and no blocks for Rogers.
They don't go through.
You must have data for MMS
I have scenario 1 with a data plan I have no Data blocks and I have MMS capabilities. The Carrier is Rogers 5.0 and Version 3.1.2 (7D11) I have been on the phone with Rogers Tech Support for a week now and they have a ticket open to resolve this. They say it is a technical issue and should be resolved in 24 to 48 hours. (its been a week). Apparently my number is not in the system they use for mms??? whatever that means.
I have scenario 1 with a data plan I have no Data blocks and I have MMS capabilities. The Carrier is Rogers 5.0 and Version 3.1.2 (7D11) I have been on the phone with Rogers Tech Support for a week now and they have a ticket open to resolve this. They say it is a technical issue and should be resolved in 24 to 48 hours. (its been a week). Apparently my number is not in the system they use for mms??? whatever that means.
i was told the same thing this week 5 times!! as of august 28 2010
help i’ve called rogers for my mms issue and it still won’t work!! as of august 28 2010. many attempts to hard reset is not functioning
Rogers 4.1
If you have no Data Plan \
3. If you have Data blocks and you have MMS capabilities: MMS will not work because you do not have a Data plan and you have Data blocks
MMS sending & receiving do NOT work
Rogers 4.1
If you have no Data Plan \
3. If you have Data blocks and you have MMS capabilities: MMS will not work because you do not have a Data plan and you have Data blocks
MMS sending & receiving do NOT work
Rogers 4.1
If you have no Data Plan \
3. If you have Data blocks and you have MMS capabilities: MMS will not work because you do not have a Data plan and you have Data blocks
MMS sending & receiving do NOT work
Sound very complicated. I’m glad I’m not into MMS
Sound very complicated. I’m glad I’m not into MMS
Sound very complicated. I’m glad I’m not into MMS