Apple Says to Reboot your iPhone Before Visiting the Genius Bar

If you have a problem with your iPhone and turn to the best place to take care of the issue — the Genius Bar at your local Apple Store — you’ll will now have to comply with an new requirement before being allowed to make an appoint to see a Genius. You will now be prompted to turn off and reset your iPhone (without the risk of losing any information) and see if the problem disappears.

Genius Bar

This troubleshooting step comes as a surprise, but Apple now requires iPhone users to do this in order to make a reservation through their Canadian website. As you go through the steps to reserve an appointment, you will be prompted by a page that says “First try this simple step”.

Those familiar with troubleshooting already know that sometimes the glitches you are experiencing can be fixed with a simple reboot, so Apple is now pushing iPhone users — and only iPhone users, as iPod, Mac, and iPad users don’t arrive at this page — to reset their device to see if you really need to make the reservation.

What I can imagine from this is that Apple was facing a significant percentage of Genius Bar appointments that only needed this simiple step to solve the issue.

[Via Cult of Mac]

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