Freedom Mobile Launches eSIM Support for iPhone XS, XS Max, XR [u]

Freedom mobile eSIM

Shaw’s Freedom Mobile has launched eSIM support for iPhone XS, iPhone XS Max and iPhone XR users.

According to an updated Apple support document, Freedom Mobile is now listed under “wireless carriers that offer eSIM service” in Canada, joining Bell, Fido, Lucky Mobile, Rogers and Virgin. Telus does not support eSIM yet.

On Freedom Mobile’s website, searching for “Where can I get an eSIM” reveals a support document detailing eSIM:

You can purchase a compatible phone and activate service on eSIM at any Freedom Mobile Store.

If you have an eSIM-compatible phone, you can also swap your regular SIM card to eSIM by visiting one of Freedom Mobile’s retail locations specializing in Warranty and Repair*.

*Please note, the Freedom Mobile Cornwall Warranty & Repair location is excluded.

Freedom says QR codes to setup eSIM are valid for one phone only and cannot be reused.

“An eSIM is a digital SIM that allows you to activate a cellular plan from your carrier without having to use a physical nano-SIM,” explains Apple. The addition of eSIM means you can have two lines with one iPhone as well.

According to iPhone in Canada reader Kris, “Yesterday, when my friend activated service in store the option was eSIM or regular SIM.

Let us know if you’re going to setup your iPhone XS, iPhone XS Max or iPhone XR with eSIM and Freedom Mobile. We’ve reached out to Freedom for more information and will update this post accordingly.

Update June 6: A Freedom Mobile spokesperson reached out with more details regarding this eSIM launch.

The company says, “We have begun soft-launching eSIM today for customers in a limited capacity to allow us the opportunity to test the technology in a real-world setting.”

To use eSIM on Freedom Mobile, customers need to have a compatible smartphone with the latest software updates or an unlocked device to use their phone with multiple carriers.

Currently, Apple iPhone XS, iPhone XS Max, iPhone XR and Google Pixel 3a smartphones are supported for eSIM on Freedom Mobile.

Customers can activate a service on eSIM, or switch an existing physical SIM to eSIM at Freedom Mobile locations specializing in Warranty & Repair support, explains the spokesperson.

For new eSIM activations with a compatible handset purchased, they can be activated at all retail store locations. For BYOD eSIM activation and SIM swaps, customers need to visit Freedom Mobile Warranty & Repair locations.

”eSIM technology will be expanded to allow for activations at more Freedom Mobile retail locations as well as online activation for new and existing customers in the coming months,” explained Freedom Mobile.

Thanks Kris; Dean!