Rogers Faces Class Action Lawsuit Seeking $400 Per Customer Over Outage

Last Friday, Rogers customers experienced a Canada-wide network outage that took down cellphone and internet services. Now, a Montreal law firm is seeking authorization to launch a class-action suit against the carrier over the ‘inconvenience’ caused (via Montreal Gazette).

The request for authorization, filed by LPC Avocat Inc. in Superior Court this morning, argues that Rogers’ offer of compensation to customers in the form of a credit for two days of service is inadequate.

The class action will seek a total of $400 for each Rogers, Fido, or Chatr customer who was deprived of service if authorized.

The action will also seek compensation for non-customers who found themselves unable to use Interac or other online services because of the Rogers system crash.

The outage also impacted travellers as the ArriveCAN app was not working, as a result of which they were required to submit their information using the Traveller Contact Information Form prior to arrival at the border.

Rogers has so far maintained the breakdown was again caused by “a maintenance update” in its core network.

Earlier today, we told you the automatic compensation coming from Rogers will be two days of prorated service.