Rogers Cellphone and Internet Suffers Outage Nationwide [Update]
The Rogers network started experiencing a major network outage on Friday morning, starting at 1:57am PDT/4:57am EDT, according to Downdetector Canada.
— Downdetector Canada (@downdetectorca) July 8, 2022
Cellphone and internet users are affected at the moment.
Rogers rarely confirms outages on Twitter, only to ask users to reach out to via direct message. But this morning at 5:54am PDT/8:54am EDT, the company announced, “We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share.”
We know how important it is for our customers to stay connected. We are aware of issues currently affecting our networks and our teams are fully engaged to resolve the issue as soon as possible. We will continue to keep you updated as we have more information to share.
— RogersHelps (@RogersHelps) July 8, 2022
Rogers is trending number one right now on Twitter due to this major network outage, which is also affecting debit payments for businesses.
INTERAC confirmed there was a nationwide communications outage “with a network provider” that was impacting services.
It later said, “There is a nationwide Rogers outage that encompasses all their business and consumer network services. This is impacting INTERAC Debit and INTERAC eTransfer. INTERAC Debit is currently unavailable online and at checkout.”
Ottawa Police said on Twitter there are some 9-1-1 services being affected, asking people to use landlines.
We recognize that @Rogers Network customers are experiencing a Canada-wide outage affecting cell and internet services
Some may experience issues connecting with 9-1-1
If your call fails, please try again, or call from a landline or cell phone with another provider#ottnews
— Ottawa Police (@OttawaPolice) July 8, 2022
People were undoubtedly angry about the outage nationwide and the lack of response from Rogers initially. Frustrated customers shared their thoughts in replies to the company’s tweet on the network outage:
@RogersHelps Perhaps you should consider some changes in your communications department. Media picked this up hours before your communications team finally put something out. Burrying your head in the sand and hoping it resolves quickly isn’t a good way to retain customers.
— Sinding (@Sinding10) July 8, 2022
Rogers has not posted an update on its Community Forums site for network outages, yet.
The CRTC said on Friday morning its own phone lines were affected by the Rogers outage, and it is “monitoring” the situation.
Are you able to make calls or use data on your cellphone with Rogers? What about home internet?
Update July 8, 8:17am PDT: Rogers has provided a statement to iPhone in Canada, apologizing for the outage, but was unable to provide an ETA on when services would be restored. “We are currently experiencing an outage across our wireline and wireless networks and our technical teams are working hard to restore services as quickly as possible.”
…developing, more to follow