Rogers has increased the price of its connection fee, or officially known as the Setup Service Fee.
This charge is required when you setup a wireless device and “related services” according to the Rogers website. The price was originally $50, but has increased by $10 (20%) to $60 per device, as of today, June 30, 2023. The fee only applies if you’re activating a new device in-store, but online with self-serve tools the fee is waived. Also, this fee is waived for visually impaired customers, says Rogers.
Back in July 2021, Rogers increased this connection fee from $45 to $50 per device. Nearly two years later, it has now increased to $60.
The Rogers website has been quietly updated to reflect this change of the $60 fee, and also affects Fido (their website hasn’t been updated yet).
iPhone in Canada learned on Thursday this fee was increasing today from multiple sources. We reached out to Rogers for comment but did not hear back. The website today confirmed what we heard. Some dealer websites were updated last night.
Rogers recently merged with Shaw, in a mega $20 billion deal. The companies said the merger would bring down prices but it doesn’t seem to apply to this connection fee. The company did introduce some lower 5G plan pricing earlier this year.
Rogers recently started cutting duplicate jobs due to the Shaw merger, but says it is adding 2,000 employees this year.
With Rogers increasing the connection fee to $60, it’s likely Telus and Bell may follow suit to match. Stay tuned.
Update June 30, 2023: A Rogers spokesperson told iPhone in Canada in a statement, “We regularly review our products and services, and from time-to-time, make fee adjustments to better support our customers and improve our offerings. Customers looking to save time and money can use our user-friendly self-serve tools on rogers.com or fido.ca where the one-time fee is waived.”
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I remember when it was $25!
Next Up, Bell $65 Telus $65 they will go more further than Rogers increase again next year
Bell mostly will use shady tactic increase every 6 months connection fee That’s what just what they do with their fibe Internet price increase Every 6 month
The Big 3 excuse will be to keep up with inflation
Well, there is truth to the inflation comment, and the Feds just shared that Canadian wage increases in the last few months have outpaced inflation, not for me :-(. Unfortunately that means, more inflation is coming, or will take us much longer than anticipated to get it back to sub 2%.
Junk fees have to go!
junk fees are charged by the government. Until they have it kind hard to argue business should do it too.
If they screw things up during setup and require calls back to them to fix it, they should have to refund the setup fee and give the first month free.
In Europe we can buy prepaid SIM-card with 30GB incl. for €5. No connection fee, no contact, no any other street robery acrobatics as we have here in Canada.
“Count on more with Rogers” – more money that is…..That’s also applicable to the others in the cartel, I bet Telus will increase the fee first.
Pretty sure we can include Videotron in that hated group now.
They should’ve just made it an even $100.
$60 makes us Canadians feel like a bunch a cheap H03s.
Let’s help these mfkukers.
$60 if you sign a contract?
$120 if you’re month-to-month?