Did you recently receive an email or text message from Telus-owned Public Mobile, saying your account is in suspended status—despite everything being in good standing?
Well, it turns out those notifications were sent out in error, said Public Mobile on Wednesday.
“Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused,” said Public Mobile in an announcement.
Public Mobile says to check your account status, you should log into MyAccount. Any customers that actually do have suspended accounts will get “direct communication from us with any updates.”
The prepaid carrier says they are “investigating this matter” to prevent it from happening again in the future, and said, “thank you for your understanding and patience.”
Customers that were affected by this accidental notification said emails explained accounts would be put on hold and customers were at risk of losing their phone numbers. Subsequent text message follow ups said accounts were on hold. These customers said their credit cards were up to date and accounts were in good standing. Sounds pretty confusing indeed.
Did you get these account suspended notifications from Public Mobile?
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