Rogers has apparently begun enforcing stricter identity checks for new mobile activations, according to an internal notice seen by iPhone in Canada. The updated process, which took effect on May 6, is part of the company’s push to strengthen customer security and reduce fraud.
Although the system and submission process remain unchanged, Rogers employees are now seeing more prompts during activations, requiring them to guide customers through additional steps to verify their identity.
The notice states that customers must complete this verification on their own device—not on a store or employee device—by scanning a QR code that opens a secure portal.
Once there, customers are asked to upload photos of both sides of their government-issued ID and take a live selfie. In some cases, additional documents may be requested. Once submitted, Rogers will review the materials to determine if they are authentic. A successful verification allows the activation to proceed, while a failed check will result in the activation being blocked.
Rogers says the increased ID validation is aimed at improving safety for customers and reducing the risk of identity fraud, without requiring any changes to the systems or tools already in place. If you are experiencing this new activation and ID verification process, let us know about your experience in the comments.
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Telus been doing this for years!
I wonder what the procedure is when the customer comes in with a broken phone