Koodo Prepaid Users Hit With Surprise Booster Expiry Change [Update]

Koodo prepaid customers may be in for a surprise: the company now says its booster add-ons will expire—even though its support site still claims they won’t (well, that’s because it’s an AI summary of the features).

Until recently, Koodo’s prepaid boosters, like data or long-distance minutes, were promoted as “not expiring” as long as your base plan stayed active. That’s still what it says on Koodo’s support page. But the company has updated other parts of its website this week, now stating that Canada-wide data and talk add-ons expire 30 days after purchase, while U.S. roaming add-ons expire in 15 days.

Prepaid boosters are meant to be flexible top-ups that carry over month to month. Customers often rely on them to avoid surprise charges or to stockpile data. But now, buried in the fine print, Koodo notes that these add-ons are only usable if your base plan is still active and will be removed if your account is deactivated.

Koodo prepaid customers typically used these lines as backup phones for brief talk, text and data. But now with these add-ons expiring after 15 or 30 days, it means you’ll lose them if you don’t use them.

There’s no official announcement or explanation yet from Koodo about the change, or why the support site still says boosters don’t expire. We’ve reached out to Koodo for comment on the change and will update this story accordingly.

Here is the current pricing of Koodo prepaid add-ons:

Canada-wide data (30 day expiry):

• $5/200MB
• $15/3GB

Canada-wide talk (30 day expiry):

• $10 for 300 minutes
• $20 for 1000 minutes

Roaming Add-ons (15 day expiry):

• $15/1GB USA
• $15 unlimited US talk and text
• $25/3GB US data, talk, text

Long Distance Talk (30 day expiry):

• $15 for 150 mins long distance
• $15 for 300 minutes long distance to India, Pakistan, and Bangladesh
• $15 for 300 minutes long distance to China and Hong Kong
• $10 for 10,000 US long distance minutes

Update August 1, 2025: A Koodo spokesperson told iPhone in Canada the following statement, saying, “As of July 22, 2025, Koodo introduced a new lineup of Prepaid Add-ons, bringing more choice and flexibility to their plans. These new add-ons are available in convenient 30-day options for Canada-wide data, Canada-wide and international long-distance calling, and 15-day options for U.S. roaming.

Customers who purchased “Booster Add-ons” before July 22 will not be affected, as their existing boosters will remain active on their account and won’t expire.”