A new report from Ookla-owned Downdetector shows that 2025 was a rough year for online services in the U.S. and Canada, with massive outages hitting gaming, streaming, social media, cloud platforms, and telecom networks.
Based on millions of user reports, the data shows that outages tied to major cloud providers caused some of the biggest disruptions. When a core service went down, it often took multiple popular apps and websites with it.
The largest outage affecting users in the U.S. and Canada came from PlayStation Network in February. The gaming service logged about 1.6 million reports after players were locked out for more than a day, affecting games like Call of Duty and Fortnite.
YouTube saw the second-largest disruption in October, generating around 1.5 million reports as users were unable to stream videos during a global outage.
A major Amazon Web Services outage in October followed closely behind, triggering about 1.2 million reports across the U.S. and Canada. The AWS issue lasted more than 15 hours and caused problems for multiple services that rely on Amazon’s cloud infrastructure, including Netflix, Snapchat, and online shopping sites.
Snapchat was one of the most visible casualties of that AWS failure, recording nearly 945,000 reports from users who suddenly couldn’t access the app.
Internet connectivity issues also showed up in the data. Starlink experienced a significant outage in July with close to 584,000 reports, while Verizon saw more than 515,000 reports during a major network disruption in August.
What outage in 2025 disrupted your day to day life the most?
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