On Thursday, Telus confirmed it had increased the connection fee from $45 to $50, with the price increase also applying to its flanker brand Koodo.
“After careful review and consideration, on July 29 we will be adjusting the connection fee from $45 to $50, which includes the support our TELUS team members provide when processing your activation or renewal,” said a Telus spokesperson in an email to iPhone in Canada.
Telus added, “most customers can avoid this fee if they choose to activate or renew online.”
What do you get when you pay a $50 fee to activate a device in person? The cost includes a SIM card and “access to a TELUS team member to process your activation or renewal along with other exclusive TELUS services like Smart Start, Learning Sessions and the Device Checkup App.”
Back in November 2020, Telus increased its connection fee to $45, up from $40. But since then, the fee to activate a new device or hardware upgrade has increased to $50 across the board for Telus/Koodo, Rogers/Fido and Bell/Virgin. The wireless tango in Canada continues.