Carriers
Fido Customers Should Check Bills After Another Price Hike
Some Fido customers are seeing a second plan price increase within a few months, and October bills are where the higher total shows up. If you are still on an older Fido plan, check the monthly plan charge before the next pre-authorized payment clears. One long-time customer shared that their monthly plan went up by...
Rogers Hit With $15 Million Penalty, Far Less Than the Bureau Wanted
The Competition Tribunal has ordered Rogers to pay a $15 million penalty over the way it marketed its Infinite wireless plans as unlimited, closing out a deceptive marketing case the Competition Bureau filed in December 2024. The decision was announced late Wednesday evening, and the Tribunal also directed Rogers to publish a corrective notice and...
Ottawa’s New Telecom Roadmap Targets Cheaper Phone and Internet
Industry Minister Mélanie Joly on Wednesday launched Canada's first Telecom Competition Roadmap, a plan with 18 actions for 2026 and 2027 that Ottawa says will bring more choice, cheaper phone and internet service and better networks to Canadians. Joly wants to break down the regional barriers that keep smaller providers in their home markets so...
Bell’s Unlimited Mexico Plan Now Lists a Possible 10GB Data Cap
Bell's Ultra Unlimited with U.S./Mexico roaming plan advertises unlimited calling, texting and data in Canada, the U.S. and Mexico, with 5GB per day of full-speed roaming data before speeds drop to 512 Kbps for the rest of that day. The plan is listed at $90 CAD per month on a bring-your-own-phone promo. But a recent...
No Name Mobile Adds 10GB Flash Bonus Until November 4
No Name Mobile is running a short flash data bonus on its two highest 4G prepaid plans, with the extra data ending November 4. The $29 plan moves from 40GB to 50GB total, and the $34 plan moves from 60GB to 70GB. Both totals include the usual auto top-up bonus plus a 10GB flash sale...
Fido Autopay Discount Ends for Regular Credit Cards in November
Fido customers are getting emails about a change that hits the $5 monthly Automatic Payments discount. A copy of the notice shared on Reddit says that after November 20, 2026, the discount only sticks if the bill is paid by pre-authorized debit from a bank account or with a Rogers Bank credit card. Any other...
Why Bell Is Selling Nearly Half Its Wireless Towers for $2.45B
Bell is selling a 49.9 per cent stake in a new TowerCo to La Caisse for $2.45 billion CAD, valuing more than 5,000 sites at about $4.91 billion.
Law Professor Fights Telus Plan to Make Telecom Complaints Harder to File
Telus wants Canadians to show paperwork before Canada's telecom complaints watchdog will take their case, and a University of Ottawa law professor is pushing back. Marina Pavlović, an expert in consumer protection, argues the idea would leave customers at the mercy of their own carrier, the Toronto Star reports. In an October 7 CRTC submission,...
Rogers, Bell and Telus Want the CRTC to Ease Up on New Area Code Rules
Canada's biggest carriers want the CRTC to scale back a plan that's supposed to slow down the arrival of new area codes. In a joint filing with the CRTC dated October 22, Bell, Rogers, Telus, SaskTel, Westman, Quebecor (which owns Videotron and Freedom) and a group representing small independent phone companies asked the regulator to...
Rogers Says SpaceX’s Own Filings Hint at Starlink Mobile’s Canadian Plans
Rogers customers wondering whether Starlink Mobile could one day go around their carrier got a hint this week. During the company's third quarter earnings call on Friday, CEO Tony Staffieri said SpaceX's public filings with federal regulators show it intends to work with wireless operators here. Staffieri pointed to what SpaceX has said "publicly in...
Telus Says No CCTS Surcharge, Customer Says You’re Still Paying
Canadians already cover the cost of the Commission for Complaints for Telecom-television Services (CCTS) through their monthly phone and internet bills, argues telecom customer Marc Nanni, even though the complaints agency is regularly described as free. Nanni filed a procedural request with the CRTC last week in the regulator's review of how customers are told...
Rogers Lost Fee Revenue to the CRTC Ban and Now Wants to Offset the Hit
Rogers posted its third quarter results on Friday, with record free cash flow even as wireless sign-ups slowed sharply and the average monthly phone bill kept sliding. Total revenue rose 2 per cent to $5.44 billion, while adjusted EBITDA grew 1 per cent to $2.54 billion. Free cash flow jumped 65 per cent to $1.37...
