Apple has launched a new keyboard service program for MacBook and MacBook Pro owners, in what finally appears to acknowledge user issues with their butterfly keyboards, which have been criticized frequently for their failures.
The company says it has “determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:”
- Letters or characters repeat unexpectedly
- Letters or characters do not appear
- Key(s) feel “sticky” or do not respond in a consistent manner
The following MacBook and MacBook Pro models are eligible for free repair, dating back to early 2015 12-inch MacBook models:
MacBook (Retina, 12-inch, Early 2015)
MacBook (Retina, 12-inch, Early 2016)
MacBook (Retina, 12-inch, 2017)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (15-inch, 2017)
Apple reiterates “no other Mac notebook models are part of this program.”
The company said the following statement to The Loop regarding this program:
“Today we launched a keyboard service program for our customers that covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.”
The company says service may require replacement of one or more keys, or the entire keyboard itself, after inspection, with turnaround times dependent on the type of service involved and availability of replacement parts.
Customers in Canada can find an Apple Authorized Service Provider or make an appointment at an Apple Retail Store to see if their MacBook or MacBook Pro is eligible for this program.
Back in May, an online petition was launched to get Apple to recall and replace defective MacBook Pro keyboards, while others took matters into their own hands with a class action lawsuit over the matter, with the keyboard previously lamented as a ‘failure’ by some media critics.
Are you having issues with your MacBook or MacBook Pro keyboard? Let us know if you’re going to bring your computer in to see if it’s eligible for a keyboard repair.