iPhone 4S Launch in Canada FAQ: What You Need to Know
The iPhone 4S launches tomorrow in Canada (people are already in line). This post will be similar to our FAQ from last year for the iPhone 4, but with updated information.
When is the iPhone 4 launching in Canada?
– Friday, October 14th, 2011. Stores set to open at 8AM (Apple, Future Shop, Best Buy).
Where can I buy an iPhone 4?
1. Any Apple Store
2. Any Rogers, Fido, Bell, Telus, Virgin, or Koodo store.
3. Resellers like Future Shop, Best Buy, London Drugs, Wireless Wave, other official Apple resellers, etc.
What colours and capacities will be available?
– Black and white in 16GB/32GB/64GB
What will the iPhone 4 cost unlocked from Apple?
16GB – $649
32GB – $749
64GB – $849
How much will an unlocked iPhone 3GS and iPhone 4 from Apple cost?
8GB iPhone 3GS – $375
8GB iPhone 4 – $549
How many unlocked iPhones will be at Apple Stores?
– Last year, stores were well stocked and the number of units reached the thousands.
What is the iPhone order limit from Apple Stores?
– Two per customer.
What are the benefits of buying an unlocked iPhone 4S/4/3GS?
1. Saving money when traveling: just buy a local Pay As You Go SIM card and pop it into your iPhone. Voila! Good bye expensive roaming charges.
2. Controlling your life again: you won’t have to resign 3 years with the “Big 3? to get your iPhone. Once you are out of your contract, imagine how great it will feel to be able to switch carriers at a whim–because of better pricing and plans–and not having to accrue expensive cancellation fees.
3. Higher resale value: Factory unlocked iPhones are the holy grails on eBay. There will always be a huge demand for factory unlocked iPhones. Many countries don’t have the iPhone and buying overseas on eBay is their only choice.
4. Upgrading next year will be dead easy: You purchased the iPhone 4S factory unlocked for $649. You sell your iPhone 4S on eBay (or Craigslist) for $475-$500. You’re only down $150. That’s slightly cheaper than paying the subsidized carrier $159 price–and you will remain contract free.
5. Worry free iOS updates via iTunes: If your iPhone is unlocked and jailbroken, every time Apple releases a new iOS update you’re stuck in limbo. You can’t update via iTunes or you’ll lose your unlock. You’re reliant on the iPhone Dev Team for their hard work. Now, if you have a factory unlocked iPhone 4, you can just click update and be on your merry way. The unlock will remain forever. No more waiting.
What will the iPhone 4 cost on a three year contract from Canadian carriers (Rogers, Fido, Telus, Bell, Virgin, Koodo; Soon MTS and SaskTel on Oct.28th)?
16GB – $159
32GB – $269
64GB – $369
When will Rogers Reservations be notified?
– You will receive an email with a tracking link when it’s available.
– Rogers locations will have iPhone 4S stock for non-reservations. If you can nab one, you can just cancel your reservation and get a refund on the $40 deposit.
What about Bell pre-orders?
– Units have started to arrive to customers that pre-ordered.
What about Telus pre-orders?
– Phones will be shipped by Purolator; tracking numbers have been sent out; ATS being used in Vancouver to deliver.
What about Best Buy iPhone 4S pre-orders?
– Stores open at 8AM. You will have to pick up your pre-order by 10AM.
What about Future Shop iPhone 4S pre-orders?
– Stores will open at 8AM, and pre-orders will be available for pick up.
What are the early upgrade policies from Rogers or plans?
– Click here to check your upgrade eligibility status.
What are the early upgrade policies from Telus or plans?
– early upgrades unknown; new 6GB data plan, $70 voice plan
What are the early upgrade policies from Bell or plans?
– unknown at this time
Will Siri be available in Canada?
– yes, but you’ll need to activate it in Settings and choose US/UK English.
More to come…
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For what it’s worth, I’m on Bell. My contract was up January 2010 but I was “eligible” for a Smart Phone upgrade. Had to pay $20 upgrade fee, plus the $270 for the iPhone 32GB on a new 3-year contract. Bell does have the 6GB for $30/mo plan but I had to ask for it. All Bell iPhones are shipped via Canada Post. Upgrading customers don’t seem to be able to track their pre-orders (no tracking number given) but new customers that ordered online were e-mailed a Canada Post tracking number.
Brutal. So Rogers will overnight it and bell told me yesterday they’ll start shipping “today or Monday” and take 3-5 business days. Hmm.
This is brutal — I pre-ordered from Bell thinking either (a) they would deliver to the local Bell store for pickup today, or (b) they would ship so that it ARRIVED at my home today. In fact, the rep last Friday said I would receive the phone on the 14th. Yet, with phones sent off to Canada Post (yesterday?), and no tracking number received by email yet, it does seem like late next week at the earliest.
Seriously, I would have stood in line this morning at my local Bell store if I didn’t think my pre-order would arrive today. Jeez!!
Not acceptable, Bell.
(though if by some miracle it does arrive today, I’ll post that info here)
I’m sorry but the Bell website CLEARLY stated that pre-ordered iPhones would “BEGIN SHIPPING OCT. 14th”.
Shouldn’t be a surprise, although it’s unfortunate that the rep. told you that you would receive it on the 14th. Mine told me Tues. or Wed. next week.
Maybe I’m wrong, but I believe that statement was added after the 7th or later in the morning after I called (google has a cached page with that information dated the 9th). In fact, when I called Bell last Friday morning their database wasn’t even set up yet to take iPhone 4s orders. It was 60 minutes later when it was and the rep called back!
I guess my expectation would be that all reps (like yours) would make it very clear about delivery dates, so there isn’t confusion or disappointment.
All I know is that when I accessed the Bell hope page at about 6am EST it indicated that the iPhone could be pre-ordered “for shipping beginning on Oct. 14th”.
Why are you sorry? 🙂
I should have looked online. I had gone into a bell world to pre-order to do a store pick up and they told me I had to do it over the phone since I’m an existing customer. Rep on phone had originally Told me I’d have it at my door today so I took the day off. Bah!
That’s too bad! I was told that I’d have it at my door today too. I dont understand why bell couldn’t deliver today when all other networks have. Not acceptable.
Even if there was a note on the website, I did my order over the phone and the rep told me that it would arrive today. If info was given at the point of sale, then that’s the reliable info in my books- not info on another channel (website)
Well, from what I can tell Bell did a terrible job informing their reps of the situation. When I called at 8am on Oct. 7th the first rep I talked to told me I had to go into the store to upgrade and that I couldn’t do it over the phone; I had to read her the statement from the website, which said to call, before she finally put me through to the Customer Solutions department 30 mins later.
I totally agree that Bell dropped the ball. Why ship with Canada Post, which is SLOW when all the other carriers used proprietary shippers? Seems we were left in the cold, but complaining doesn’t get us anywhere unfortunately.
“- Black and white in 6GB/32GB/64GB”
Think you mean 16gb 😛
Okay I did some number crunching that people may find useful.
I figured out that it`s better for me to purchase an unlocked iPhone 4S instead of getting a hardware upgrade.
This will only apply to people who got an iPhone 4 back in July 2010 with signing a new 3 year contract under Rogers and are looking to purchase a 32gig iPhone 4s tomorrow ($260 promotional pricing) as well as getting the lowest memory phone next year (it will MOST PROBABLY be a 32gig iPhone 5 @ $160 – no need for me to purchase the 2nd level iPhone 5 next year as the 1st level 32gig would be fine).
If the next iPhone comes out in July 2012: Option #1 – Pay the $320 early upgrade fee 2moro for i4s @ 260 and get the next 2012 i5 on an upgrade also: $655 for the i4s [260+320@1.13] + 40admin (35@1.13) + $655 iPhone 5[420+160@1.13] + 40admin = ***$1390***Option #2 – Get a brand new unlocked phone from Apple 2moro for the $750 price n the i5 on upgrade:$848 for the i4s [750@1.13] + 316 iPhone 5[120+160 @ 1.13] + 40admin = ***$1204***
So you are essentially saving $200 by purchasing the unlocked instead of getting the stupid early hardware upgrade.
Rogers sent an email to their customers this morning. They were shipped by UPS last night and some people have gotten a schedualed delivery date later today.
not me… 🙁 Still “in progress” but no e-mail. Oh well, next week is good too… I’m not big on lineups and today will be a crazy day in all the stores no matter what… (Gotta look at the bright side! LOL)
Well I was 13th place originally and there seems to be quite a few people, on the rogers community site, that had received their emails as well.
I was #450 in line on Rogers Reservation System as of yesterday and rec’d an email with tracking number this morning with anticipated delivery later today.
I was 448 and still have no e-mail! Ugh!
Rogers’ reservation system is a joke. The Roger store downstairs only had 5 people lineup. I could have just pick one up this morning.
Lol wow what’s it like having a Rogers downstairs? Guess be easy to line up
Worse than a joke, because they leisurely work their way through the reservation list as they see fit, while they ship out tons of phones to stores for anyone that walks in to get, after taking money from people to get on that list. Why on earth bother with a reservation list if you’re not going to give those people devices first? Cue Seinfeld music. You know how to TAKE the reservation! You just don’t know how to KEEP the reservation! I just went to a store and got one, and cancelled my reservation when I got home. What a freakin’ retarded system.
Under the third heading, you have 6GB, not 16GB.
I was waiting (with only about 8 people) in front of Rogers at 7:45, and when I got inside and had given them my information, their system seemed to have a problem with populating the phones onto account or some nonsense. They still have my phone there waiting for me, and they said it will take another 2-3 hours or so to fix the problem :
Apparently this is a national problem as well
oh well
Happens every year that their systems have crashed!
Just got off mobile chat with Bell. They confirmed they would be emailing out tracking numbers.
Did they mention when they’re shipping phones out?
No 🙁 I hope mine arrives within the next 2 hours! lol
No 🙁 I hope mine arrives within the next 2 hours! lol
No 🙁 I hope mine arrives within the next 2 hours! lol
No 🙁 I hope mine arrives within the next 2 hours! lol
My Telus phone just arrived! Now have to wait through work all day to go home and set it up…
Did you ever get a tracking number, or did it just come?
I just got an email with a tracking number from purolator for my Telus pre-order. Called Purolator and they said it is not yet in their system so it looks like I won’t be getting it today. 🙁
I’m in mid town Toronto. I pre-ordered late in the day on the 7th. I got the tracking number by e-mail about an hour AFTER I received the phone via Purolator.
Shipping info after you received it.. that’s promising. But I’m in Edmonton. I wonder if they are all being shipped from one wearhouse or if they are being shipped locally… anyone have any ideas?
My Purolator tracking shows it shipped from Mississauga if that helps.
Maye Purolater uses blackberry for their information system. 🙂
Mine is at the store waiting for this cursed day to end!
Where in Canada are you located? When did you preorder?
Mine just arrived too. Im in Ottawa, and ordered on Oct 10th at 4pm. Cher_ios I’m feeling your pain, and may have to take the afternoon off work.
Boo I ordered at 10:52 AM on Oct 7th. Guessing this means they are all being shipped from a warehouse closer to you guys 🙁 I’m all the way in Edmonton. Looks like Monday/Tuesday for me I guess.
Purolater says shipped from TO. 2011-10-13 07:57 PM Picked up by Purolator via TORONTO SORT CTR/CTR TRIE, ON depot
Make Sure you check out the PROMO 55+ plan from TELUS it kicks ass!! … in fact i didnt even see the 70$ plan…
I think I was the first person in Canada to get the Iphone 4s. I only woke up at 6:45am, got to the Fido Store at Scarbrough town centre at 7am. Was number 6 in line, then the guy from wireless wave comes up to me and says we’re open at 7:30. I go there first and had the first iphone in my hand at 7:45am. Lucky me. Feel sorry for everybody at the eaton centre
Yeah and I get mine in 2 weeks via mail and then we are both the same, lol, but I didn’t have to wake up early
Do you have to go to the apple store to buy a unlock iphone ?
Yes the only ones who sell factory unlocked phones is Apple.
@ jarndt08 thanks
I’m sitting in front of a Rogers store in Calgary right now. It opens in 50 min and I’m the only one here. Is there anything I should know? I feel like there should be more people here.
I just received my shipping confirmation from TELUS (a little late). It’s on the truck for delivery as of 8:25am this morning! I ordered at around 10 AM on the 7th.
Yeah I finally received my email about 15 mins ago. I figure mine will come monday.
When you call in to purolator do they have your tracking info? I got my email @ 9:15 am and I called purolator and they said they don’t have the info in their system yet so I probably won’t get it today 🙁
Where are you located?
I walked down to the rogers store and picked up the phone…just a few people in line …. I was VERY dissapointed when I found out that location based services do NOT WORK in Canada! So you cannot use “find my a restaurant” or “where is this addresss” etc….for me that was at least 50% of Siri!
This was pretty clearly explain in the press leading up to the release. Siri does not officially support Canadian English or Canadian locations yet. Apple has confirmed it’s on the way.
Siri is in beta.
Just picked up my factory unlocked 32GB 4S at the apple store. Stores opened at 8:00am but I only arrived at 8:45am. Still, I ONLY waited 10 minutes. Awesome!
Does this mean the iPhone 4S I buy directly from one of the telecom carriers (with 3 yr contract) would be locked still??
Yes.
Yes any phone you buy from a carrier is locked to that carrier. The only way to get a factory unlocked iPhone is to buy it directly from Apple at full price.
I received tracking number from Telus hour ago.
They are using ATS for shipping in Vancouver, BC. Hopefully phone arrives soon.
I receved mine tracking number at 9:15 and it still isn’t in the purolator system 🙁 Does yours say where it is coming from?
I’m in Calgary and they shipped from Calgary so it’s likely yours is coming locally. According to Purolator, mine will be delivered by 6 pm.
Best info I’ve gotten all day! I’m still waiting. I’m in Edmonton and I got my email at 9:15 but my tracking number doesn’t work on the Purolator site 🙁
Pre ordered at 10:52 AM on the 7th
No and it has only one entry in status line:
On-Delivery, Vancouver
I guess they have distributed them across country internally and now delivering them to clients using different “local” couriers.
Let’s hope your right!!
Pre-ordered mine at 9:30am on the 7th from bell over the phone, just had it delivered. (in ottawa)
I pre-ordered mine as well that morning in Ottawa, via the phone, since I am already a Bell customer. Mine was locked on contract. Any chance it is sitting at my house right now?
Probably at your nearest post office, unless someone was at your house to sign for it.
Are you a new customer or were you an existing bell customer?
Existing, early upgrade
Did you get a tracking number at all?
They gave me a reference number for canada post that didn’t work at all
I pre-ordered mine at 8:20am on the 7th. I’m in Cambridge. Had the same problem with the reference number; it never worked for me. Does this mean I might actually get my iPhone today though?!?!?!
You ordered it earlier than I did, I imagine you’ll get it today too
I’ll come to Ottawa and kiss you if you’re right, Greg!
Ah, no kiss for you Greg. No iPhone today, and I’m guessing Canada Post isn’t going to come to my door after 7PM!
Too bad. I guess you happened to be closer to the distribution centre, or on a better route or something. I’ll have to wait all the way until Monday — hopefully it’ll come by THEN!
This is a bit off topic but is there anyone who’s tried Siri and have an accent ? I’m french and I was curious if Siri would work well with those with an accent.
I live in Victoria BC, order it from Telus and Purolator tracking says on vehicle for delivery via Victoria Depot 8:56am, so hopefully I’ll get it today.
Anyone from Victoria pre-order for Bell and get there’s today? I haven’t heard a word. I couldn’t even get any kind of tracking/reference number from them. I feel like Bell customers will be waiting well into next week.
So I waited a little late to reserve mine. I am number 3437 on list. The question I have is Rogers wants 209 for phone and around 300 for upgrade. If i find a iPhone 4s today , do I have to pay this money up front or is everything added to my monthly bill ?
It is all added to your monthly bill. You don’t pay anything in store unless you are buying the unlocked iPhone 4S
Does anyone know if you can buy a unlocked iphone 4S in a apple retail store?
Yes you can.
I called Rogers on Oct 11 and the REP indicated that my wife and I only need to pay $159 each for the new iPhone 4S 16GB. Anyways, went to the Rogers store this am, first one in line. Needless to say I had to to agree to pay the upgrade fee and activation fee. I tried arguing with the REP about what I had been told on Oct 11 but she suggested I call customer relations to sort it out. I called and guess what? I now need to write them a letter asking to pull the record of the conversation for Oct 11 because the rep put a noted stating I wanted a new phone and to renew for another 3 years and that was all. No mention of $159 whatsoever. What? Why would I call and just ask for that? This is so ridiculous and disgusting for a company who takes nearly $5000 a year from my wife and I. The CRTC needs to wake up and start issuing penalty’s and fines against these networks who truly have no regard to their customers.
so stop paying them. switch to TELUS
Telus aint better
Then switch to Bell
Bell is worse.
OMG I am so with you on this, I am so mad that I want to cancel my contract with these money hungry machines!!!!
U know what Rogers sucks
I was with Rogers from last 10 years finlay I talk to telus on Thursday and sign contract and I got phone very next day they even call me and there rep come to my home to give me contract and my new iPhone 4s
TELUS RULES
Telus DOES rule. I was with Rogers Fora a couple of years and i hated them. I switched to telus in Jan of this year and i am so happy with them
Questions 1, 2 and 4 need to say “4S” instead of 4. 😛
Anybody encountered a store that was sold out yet?
Every rogers I called in ottawa was sold out within an hour, not sure if they just got low stock or if it was shockingly popular here. I’d guess a mix of both since about 10% of people I see here have some model of iphone
Southgate and West Edmonton Apple Stores are both sold out
iPhone on MTS Oct 28th Official on website
Is eaton centre sold out yet? I just heard they are done!
Is eaton centre sold out yet? I just heard they are done!
Is eaton centre sold out yet? I just heard they are done!
Is eaton centre sold out yet? I just heard they are done!
Still 32GB & 64Gb Black and White Montreal Sainte-Catherine !
Still 32GB & 64Gb Black and White Montreal Sainte-Catherine !
Still 32GB & 64Gb Black and White Montreal Sainte-Catherine !
Still 32GB & 64Gb Black and White Montreal Sainte-Catherine !
Walked into a telus an got mine, don’t need to worry about unlock. Been with them for over 7 years. Got a wicked plan.
Anyone on Telus needs to check out their PROMO 55+ PLAN ASAP!!!!! what a sweet plan!!!!
For FAQ #4: An unlocked phone from Apple has taxes. $649 x 1.13 = ~$733.
Tip.. everything you buy in Canada has taxes
Yes but it has been suggested that the difference is only $9 in the topic but in actuality the difference is $80 or more. This may affect some people.
And sorry…i wasn’t referring to FAQ #4…but rather FAQ# 8.4
just got a new shiny iPhone 4s in Metrotown, Burnaby, BC Apple Store. Was walking around on my lunch break and thought “what the heck, let’s go in and ask them do they have some phones left …” and they did. Apparently they only have 32G white phones left …
has the richmond centre store in bc sold out yet ? i’m interested in buying a 4s
Has anyone had any luck getting tracking info from Bell today? I called around 10am PT and said they didn’t have any yet.
Anybody know if any Rogers in Victoria have any? Downtown preferably but… well, nothing’s really far in Victoria I guess. lol
i wasted 5 hours at future shop only for them to tell me that preorders were only good till 12
I had preordered a bell 16gb white iphone 4s last friday. I am an existing bell customer looking to upgrade. Called bell and they said they wont ship until tomorrow so I went to a local SOURCE store and got a phone..Now all i have to do is reject the shipment (they said canada post) and I shall be set.
I preordered @930 on the 7th from bell, but it didn’t arrive today. I called customer service and they transferred me to the shipping department. The guy there said that the iphone4s was just released today, so it won’t be shipping until today. After I told him he was wrong he tried to argue so i hung up.
After I called back to customer service, they said it would be another 5 to 10 business days at best, and a month I there is a problem with the order! Ridiculous people. Any tips? I’m in Ottawa.
Change carriers that is the best tip, bell is going to rip you off for another 3 years.
5-10 business days is inaccurate if you ordered on the 7th. Reference number is via Canada Post 001 and then your area code and phone number; mine’s set to arrive on Monday.
At apple store in pointe-Claire montreal, walked in at 8:55pm, walked out by 9 with my 64GB white unlocked, no line no reservation, love it. Fast and furious.
Seems like all bell pre-orders did ship today, but bell didn’t send out any tracking info. They shipped by Canada post so if you’re on bell and want to watch your shipment slowly arrive from mississauga your reference number should be 001(area code and phone number here). Nothing like pre-ordering to get your phone a week later.
I spent at least 2,5 hours speaking to 4 different customer service people (retention services) and no one could give me a tracking number that worked. They couldn’t even tell me if it was shipped with post canada or purolator. I just tried this and it works. Un-fucking-believable, lamest customer service in Canada.
And thank you very much btw! You just saved me a lot of time.
No problem, I had seen how much trouble people were having in the forums so I dug around until I found out how they referenced our shipping. I hope your phone comes in soon!
Thanks for the tip. We know at least a couple people who pre-ordered from Bell got their units today. But we’ve also heard alot of crap from other people; it seems the Bell reps. have not been properly informed about the whole process at all.
Thanks for finding a tracking number that WORKS though! All of us, including the poster below me, have spent countless hours on the phone with Bell trying to track down a tracking number.
Looks like my iPhone JUST MISSED being delivered yesterday; it’s scheduled for Monday now.
Awesome stuff, I’m glad I could help. Mine isn’t supposed to arrive until Thursday, but it sounds like you’ve got a fun Monday ahead of you.
Gary, does Craigslist really have buyers buying used iPhone for only $150 below the regular price?
Looking at the iPhone 4 from last year, the actual unlocked phone price drop is in the magnitude of $250 to $300.
Also remember the $649 you need to include tax so it is more like $730, and $450 is possible but $500 is a little pushing it.
What do you think?
Depends on the prices in your area. But iPhones do hold their value really well.
I’m going to try Conestoga (Waterloo) Apple Store in the morning – think I will have any luck?
so u mean if i buy iPhone 4S with 3 year contract, that iPhone is not unlocked?
That is correct. You can only get the iPhone unlocked if you purchase it for the full price from an Apple Store.
If you pay less than full price or get it from a carrier store then the phone is locked
Some of the carriers are offering unlocks after 90 days in good standing for a fee while Fido/Rogers offers unlocks at the end of your contract. I got my Fido iPhone 3GS unlocked a couple months ago and I’m now selling it to pay partially for my 4S 64GB on Telus.
I was off contract on Fido but I did not want to wait in line or trust the reservation system. So I went to various fido stores after work and they were either out of stock or extremely rude to me when I said that I had cancelled my reservation. I did not want attitude, I just wanted to know if they had any in stock for walk-ins.
I ended up riding the train to Oakridge mall but the fido dealer there was also sold out. So I walked into a Telus store there and they had all models in stock. I switched my Fido number and picked up a 64GB 4S with the 70 dollar promo plan with 6GB and 200 minutes. It was a bit more than the retention plan I was offered by Fido but they lost a customer from their poor customer service and confusing reservation system.