Rogers/Fido Cell Network Experiencing Outages Nationwide [u]

This morning the website experienced an outage but now it appears the cellular network is experiencing intermittent issues nationwide, as users are unable to make voice calls or send text messages.


Numerous readers have let us know outages have hit major cities such as Vancouver, Montreal, Toronto and more. So far, neither the @FidoMobile or @RogersHelps accounts have sent out any updates regarding the downtime.

Is the Rogers/Fido network down for you at the moment? Share your location in the comments.

Heat map of the outages via Canadian Outages:

Screenshot 2013-10-09 21.55.48

Thanks @iamgregmorgan

Update: Rogers says they are working on fixing this issue ASAP, as they have acknowledged the network is down in Ontario and Quebec, but the outages go beyond those provinces:

Update 2: 611 calls are working for us now in Victoria, BC, but regular calls are not. What about you?

Update 3: Fido has sent out an update on Twitter, saying it is working on the issue as well:

Update 4: TELUS spokesman Shawn Hall says their network is fine, it’s Rogers that is down:

“It appears to have been down for a couple of hours,” he said. “It is not our network. Our system is fine. But anyone trying to reach a Rogers customer won’t be able to do so.”

Update 5 A&W smartly jumps on the Rogers outage in a brilliant way:

Update 6: a reboot at this time of the evening has allowed us to make and receive calls (update: the fix didn’t last very long)

Update 7 (7:34PM PDT): Rogers spokesperson Patricia Trott sent out the following apology via press release:

Rogers is experiencing a wireless outage affecting voice and some SMS services across the country. Data services are not affected.

We are investigating the root cause and services are gradually resuming. At this time we do not have an estimate as to when full service will be restored. We sincerely apologize to our customers for the inconvenience.

We are still experiencing service interruptions in some areas and we encourage customers to use a wireline telephone if they need to reach emergency services.

Update 8 (9:06pm PDT): Rogers says service has been restored as of 22 minutes ago:

Update 9 (10:59PM PDT): Rogers CEO apologizes for the outage and offers all postpaid customers 1 day of service credit.

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