This morning the Rogers.com website experienced an outage but now it appears the cellular network is experiencing intermittent issues nationwide, as users are unable to make voice calls or send text messages.
Numerous readers have let us know outages have hit major cities such as Vancouver, Montreal, Toronto and more. So far, neither the @FidoMobile or @RogersHelps accounts have sent out any updates regarding the downtime.
This is now officially a third world country. Fido and Rogers phone systems are down.
— Beryl Wajsman (@berylwajsman) October 9, 2013
Is the Rogers/Fido network down for you at the moment? Share your location in the comments.
Heat map of the outages via Canadian Outages:
Thanks @iamgregmorgan
Update: Rogers says they are working on fixing this issue ASAP, as they have acknowledged the network is down in Ontario and Quebec, but the outages go beyond those provinces:
We have reports of voice service interruptions affecting wireless customers in ON & QC. We apologize and are working to resolve ASAP.
— RogersHelps (@RogersHelps) October 9, 2013
Update 2: 611 calls are working for us now in Victoria, BC, but regular calls are not. What about you?
Update 3: Fido has sent out an update on Twitter, saying it is working on the issue as well:
We are experiencing a wireless outage nationally, affecting voice and some SMS service. We apologize & are working to resolve it ASAP.
— Fido Solutions (@FidoSolutions) October 10, 2013
We are experiencing a wireless outage nationally, affecting voice and some SMS service. We apologize & are working to resolve it ASAP.
— RogersHelps (@RogersHelps) October 9, 2013
Update 4: TELUS spokesman Shawn Hall says their network is fine, it’s Rogers that is down:
“It appears to have been down for a couple of hours,” he said. “It is not our network. Our system is fine. But anyone trying to reach a Rogers customer won’t be able to do so.”
Update 5 A&W smartly jumps on the Rogers outage in a brilliant way:
#Rogers is down? I needed both hands to hold this Teen Burger anyway. pic.twitter.com/N55dyahlmq
— A&W Canada (@AWCanada) October 10, 2013
Update 6: a reboot at this time of the evening has allowed us to make and receive calls (update: the fix didn’t last very long)
@iphoneincanada people on @RogersHelps / @Fidomobile, restarting the phone seems to restore the service, worked for me in #yeg
— Alex Lam (@malxela) October 10, 2013
Update 7 (7:34PM PDT): Rogers spokesperson Patricia Trott sent out the following apology via press release:
Rogers is experiencing a wireless outage affecting voice and some SMS services across the country. Data services are not affected.
We are investigating the root cause and services are gradually resuming. At this time we do not have an estimate as to when full service will be restored. We sincerely apologize to our customers for the inconvenience.
We are still experiencing service interruptions in some areas and we encourage customers to use a wireline telephone if they need to reach emergency services.
Update 8 (9:06pm PDT): Rogers says service has been restored as of 22 minutes ago:
1/2 Wireless voice and SMS services are fully restored. We continue to investigate the root cause. We apologize to our customers and thank
— RogersHelps (@RogersHelps) October 10, 2013
2/2 them for their patience. We recommend customers power their devices off and on again should they continue to experience difficulties.
— RogersHelps (@RogersHelps) October 10, 2013
Update 9 (10:59PM PDT): Rogers CEO apologizes for the outage and offers all postpaid customers 1 day of service credit.
