Telus-owned Public Mobile and Koodo are currently being overwhelmed by their Black Friday deals.
When Public Mobile increased its $34/month 5G plan to include 40GB of data (up from 20GB), the company’s website slowed to a halt. Many were unable to log in and change to these new promo plans.
Public Mobile acknowledged the outage, saying, “Due to the overwhelming popularity of our Black Friday Deals, some customers may be experiencing latency issues, leading to login or access challenges in areas of My Account.”
“Rest assured, our teams are working to resolve this and ensure a smooth experience for everyone. We appreciate your patience and apologize for the inconvenience. We’ll continue to share updates as they become available. Thank you,” said Public Mobile in its community forums.
As for Koodo, the company’s website is equally as slow right now, according to iPhone in Canada readers. On Saturday morning, Koodo upped its $34 Black Friday plan to now include 50GB data.
Logging in works, but trying to switch plans results in a looping, frozen webpage. Scheduling callbacks looks to be not possible due to the overwhelming demand, while the wait on Facebook Messenger says six hours.
What’s your experience with Public Mobile and Koodo right now?
Want to see more of our stories on Google?
P.S. Want to keep this site truly independent? Support us by buying us a beer, treating us to a coffee, or shopping through Amazon here. Links in this post are affiliate links, so we earn a tiny commission at no charge to you. Thanks for supporting independent Canadian media!
$35 for 50gb wow what a upgrade. I still remember when we shut down the BIG 3 customer service lines trying to get $60/10gb plan not too many yrs ago. Those were days too 1gb was $10 lol
Nowadays I just got $40/150gb. As I always said greed of these big 3 oligarchs is not letting unlimited data plans. There is no 0 operational cost for 1/10/100/1000/gb data plans. Same cost. They just want your $
I tried to sign my wide up for a Fido plan a lot of yesterday but it simply wouldn’t work – their site was not able to handle the load. I then tried Public Mobile and it took payment but gave an error for account creation, seemingly trapping me from trying other options.
Just now I was finally able to get her account set up but when I try the esim setup it fails repeatedly. So, getting closer but still not quite there.
I also tried to sign my dad up for Koodo today but it kept failing at the payment area – all info was correct but it simply wouldn’t work. Gave up.
It is not a mystery that traffic will be heavy for Black Friday and it is not difficult to scale infrastructure automatically to meet it but it’s clear that these flanker brands are run on a shoestring budget. Both Fido and Koodo lost signups from me and I would imagine they have lost many, many more with their ongoing inability to get their systems working.
These “Black Friday” promos are getting to be legalized scams. The company knows these are exceptional deals and will get overwhelmed with internet traffic but they are okay with that because they really don’t want to give to many “good” deals out.
If they really wanted to these potential customers, they could offer the deal for a full week or two allowing anyone interested to get through.
Mobile telcos have always gouged for Internet. Just like Bell used to gouge for long distance before competition was mandated. The rates are only starting to get reasonable, even as home internet prices start to sky rocket due to unfair wholesale rates.