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Submit a Claim: iPhone Class Action in Canada Now Open
You can now submit a claim for the Canadian iPhone Power Management Class Action Settlement, if you owned or purchased an iPhone 6 through iPhone 7 series or iPhone SE.
A representative from Rochon Genova LLP confirmed to iPhone in Canada on Friday it’s now possible to file a claim, after the settlement was approved by the court on March 4—and the claims period is now open.
Eligible class members just need to visit smartphoneperformancesettlement.ca, click on “submit a claim”, then fill out their information. A confirmation email will be sent your way once it has been submitted.
“If you owned and/or purchased an Apple iPhone 6, 6 Plus, 6s, 6s Plus, SE, 7 or 7 Plus smartphone device with iOS 10.2.1 or later (for iPhone 6, 6 Plus, 6s, 6s Plus, or SE) and/or iOS 11.2 or later (for iPhone 7 or 7 Plus) installed or downloaded, before December 21, 2017, you may be eligible for a payment from this class action,” explains the claims website.
The allegations are Apple’s software updates caused these particular iPhones to “prematurely age, degrade and shut down unexpectedly.”
Apple agreed to settlement funds ranging from $11,137,500 CAD to $14,427,500 CAD to resolve the claims. This settlement is not an admission of wrongdoing by Apple, as the company has denied the allegations.
Similar class actions were filed against Apple the United States. In the U.S. case, Apple agreed to a settlement range of $310 million to $500 million for iPhone users, again not an admission of guilt. This current settlement is open to all Canadian residents except those in Quebec.
Filing a claim requires info such as your name, mailing address, iPhone serial number and a declaration under oath that you owned one of the iPhones listed and had installed iOS 11.2 or later before December 21, 2017, and that you saw problems with performance after the update was installed.
If you still own one of these iPhones, you can find your serial number by going to Settings > General > About. Serial numbers are also located on the boxes of these iPhones on the back (hope you kept your boxes!). Settlement claims are paid through email money transfer or cheque.
The deadline to submit claims is September 2, 2024. Let us know if you’ll be submitting a claim in the comments below.
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No worries if you’re still using the older models or haven’t traded them in, or if you’ve kept the box.
But what if you don’t have any of those? I got in touch with Apple, but they told me they couldn’t give me this info. It’s not like they’re going to fully help out with this lawsuit.
I had an iPhone 6+ with Rogers but gave away the phone and removed it from my Apple ID. Rogers does not have this info and Apple won’t help.
If you got AppleCare on your iPhone. You can search your old emails from apple saying thanks for getting AppleCare. In that email. You’ll see your serial number 👌
Quebec residents are not eligible
Why can’t we get a claim in Quebec ?
@guy What I understand is that we have (in Quebec) our own class action against Apple. I think (not sure at 100%) is for a bigger amount.
Why aren’t you asking the courts? Why do you think anyone here would know the answer given that we all have the same information as you?
Never delete your emails, folks. I went back and found my AppleCare receipts, as I purchased AppleCare under my name for both my own phones and my kids. Just submitted 4 claims
Edit..found more…total of 7 claims submitted
I still have our old 6, 6S and 6S Plus and only one of the three was accepted as having a valid serial numbers. Not cool.
double check zero’s and O’s.
Wrong. A crap load of complaints on RFD. You can also verify with Apple online serial number checkers which will also show the full history of the phone including manufacturing dates. There’s a bug and the website quote above crashed over the weekend.
I claimed my iPhone 6 Plus 128GB and my iPhone 7 128GB and did not have issues with the serial numbers.
However, did anyone else not get a confirmation email either?
I can’t get the link open
I have 6 devices that are valid and received a confirmation email for all 6.
Yep, still nothing here. Not sure what to do about that. Though I print screened a confirmation number for the second device when I registered, just in case.
*edit: Ok so I redid both claims to a Gmail account instead and this time I got both confirmation emails.
I claimed my iPhone 6 Plus 128GB and my iPhone 7 128GB and did not have issues with the serial numbers.
However, did anyone else not get a confirmation email either?
Why noy Quebec?
This suit ONLY covers phones purchased in CANADA. So if you bought it overseas or elsewhere in North America, or perhaps SECOND HAND (perhaps originally purchased overseas) you are going to be out of luck. Please keep in mind the payout will more than likely be less than 20 bucks.
Thanks for the heads up! I was able to submit one claim, but I have 4 other serial numbers for iPhone 6 and 6S’s which “are not eligible”…
I’ve tried both Safari and Google, and I constantly keep getting the server or the webpage is unavailable.