iPhone in Canada readers have reported receiving a text from Rogers announcing the end of its prepaid services.
According to the text message we obtained on Friday, Rogers prepaid services will no longer be available starting on December 16, 2024.
The company says this change is part of its plan to streamline services and focus on expanding its 5G network coverage across Canada.
In the message, Rogers offers current prepaid customers the option to transition to its 5G network with exclusive plans. For those preferring to stay on prepaid service, Rogers is directing users to switch to its Chatr brand, which still offers prepaid services.
To avoid service interruptions and retain their phone numbers, customers are encouraged to call Rogers directly at 1-844-235-3766 or visit a Rogers retail location before the December cutoff date.
“Thank you for being a valued customer,” ends the Rogers text message.
This move signals Rogers’ push toward 5G infrastructure and the phasing out of older services as it looks to streamline operations for the future.
Earlier this year, Rogers said in March 2025 it would be shutting down its legacy 3G network, then repurposing spectrum to LTE and 5G networks.
We’ve reached out to Rogers for comment on the matter and will update this story accordingly.
Are you seeing any major cellphone changes, such as price increases or plan changes? Email ti**@************da.ca so we can share with the community.
Thanks KP
Want to see more of our stories on Google?
P.S. Want to keep this site truly independent? Support us by buying us a beer, treating us to a coffee, or shopping through Amazon here. Links in this post are affiliate links, so we earn a tiny commission at no charge to you. Thanks for supporting independent Canadian media!
The change also applies to Fido prepaid.
Fido and Rogers prepaid being migrated to Chatr … from a business point of view; one call centre instead of 3 for prepaid.
It's already one call center, you really think they would have Rogers, Fido, and Chatr as 3 separate call centers
It's not, Most of Chatr call centers are in the Philippines while Rogers/Fido are out of different locations in Canada.
Nope it’s India where all info is stolen and sold, just called their support and it was a bhenchod
SAudi thing
https://www.iphoneincanada.ca/2020/06/30/rogers-customer-service-agents-canada/ old but still relevant
Even their corporate website mentions it https://about.rogers.com/our-commitment/
You are talking nonsense.
Ill let my drug dealer know
Its Me already knows.
More corporate greed that the 3 clowns allow, Conservatives are so blind to the realization that PP is helping these morons, why do you think it's nearly impossible to talk to someone at these centers, they don't want you too and when you do it's some Indian with zero knowledge
Your PP man bad syndrome is terminal
What are you even trying to say here morron
And what party was it again that allowed the Rogers Shaw merger to happen??!!!😂.
Who party sat back and did nothing but yell and cry like a baby, nice try Freedumber you proved nothing, might wanna check what CONSERVATIVE means, their all for corporate not for the people
Your pp supporter
Thank you for being a valued Rogers Customer. 🤣🤣🤣🤣🤣
Just another way for Rogers to show they don't give a damn about those less fortunate. As Mr Ted Rogers sits in his ivory tower on Bloor Street completely oblivious to what's going on down below… Or is he?
Ted died a long time ago. Where have you been? Corporations especially the big ones including government only care about the privileged especially the ultra-privileged.
My point exactly…names are not important,but Staffieri is the current CEO.
I tried posting on a Rogers forum thread but the moderator, RogersCory, apparently a Rogers employee keeps pulling posts, warning of violations without actually telling me what violates the rules. So, l'll post here instead, "I will relay MY own initial encounters once I got the text notifying of the end of pre-paid.
I immediately called the number in text, and the front line call answer person provided me with useful details on the 5.00/mth plan. I was not ready to commit. I called back later in the day, and the next front line call answer person had no details, and seemed completely unaware. I called back a 3rd time and the front line call answer person also had no details and seemed completely unaware. I called back a 4th time and the front line call answer person helped me transfer my 2 20+ year old accounts to post paid, and provided some additional information/commitments that I specifically asked and confirmed several times during the call, that these details would be in the email she said would be sent later that day. Those details were NOT in the email, just the new contract. My initial thought was, do I trust the verbal statement to materialize in 4 months, without having something in writing. My answer. Absolutely NOT. I filed a CCTS complaint, and a Rogers Office of the President rep called me on Thanksgiving day October 14th, stating he would call back the Thursdays/Friday. He did not. (We have call display, an answering machine, and a log showing if someone calls). I got an email a week later, October 21st. from another Office of the President rep, who outlined the CCTS issues. I responded immediately and pointed out there was an additional issue, she hadn't mentioned. Oct 22 she acknowledged the email as well as the information contained. Oct 24th "someone" at rogers re-did the 2 new phone accounts, based on the fact I got 2 new emails with new contracts and the email indicated it was some I had initiated/done that day. (This is not accurate). I "guess" it was someone on Rogers end re-doing what should have been done properly in the initial new account setup. Nov 4 the Office of the President rep emailed
"I am just following back up with you as I did review your accounts, and can confirm that the applicable promotions have been applied to both your accounts, for you to receive the Today's Shopping Choice Gift Cards as previously extended to you.
Therefore, these two gift cards will be sent to you via email within 4 months of activation, to the email address on file for both accounts,"
..and basically asked if this resolved the issue and wanting to advise the CCTS of such. I emailed back AGAIN, to state it does NOT and to refer back to my email of Oct 21, which she had already acknowledged with the additional information, for the details of the issues. So no, the CCTS complaint is not resolved because l had ~11 months left on my just renewed Aug2024 pre-paid plan, or my Jan pre-paid plan nor the CASH balances remaining on both those accounts.
I indicated it does not seem reasonable for Rogers to KEEP MY MONEY or the value of the remaining pre-paid plans, since the gift cards are supposed to be in recognition of the 20+ year accounts, not those other monies/value.
I didn't receive anything further from the Office of the President, and on Nov 5th received a CCTS email indicating an "extension has been granted" to Rogers to deal with it, with a deadline of Nov 16th.
OTHERS can judge if this would leave them feeling confident of Rogers staff, but speaking on my own behalf, my encounter does not. In the future, rather than spending this amount of time with the front line staff I did for this, I would just ask to escalate to the next level, and failing that occurring in a TIMELY manner, I would just go to the CCTS and let the rogers department responsible for handling things, deal with it.