Rogers Now Lets You Manage Installation Appointments Online

Rogers customers can now use their MyRogers account to check the details of their installation appointments (for phone, internet, TV) and easily reschedule them without needing to contact customer service directly.

Rescheduling your Rogers installation appointment can now be done in just a few simple steps. Here’s how to use this new online feature:

1. Sign in to MyRogers Account – First, log in to your MyRogers account through the Rogers website. If you don’t already have an account, you will need to create one using your account number and email address.
2. Navigate to Upcoming Appointments – Once logged in, look for the section labeled My upcoming appointments. Here, you can view the details of your scheduled installation, including the date, time, and technician assigned to your service.
3. Reschedule Your Appointment – If you need to change the date or time of your appointment, simply select the option to Reschedule appointment. This will bring up a calendar interface where you can choose a new date that suits your availability.
4. Choose a New Date and Time – After selecting your preferred date from the calendar, you will be shown a list of available time slots. Pick the time that works best for you and confirm your choice by selecting Confirm changes.
5. Confirmation of Rescheduled Appointment – Once you’ve finalized your new appointment, a confirmation window will appear showing the updated date and time. After reviewing the details, select Done to close the window. You will also receive an email confirmation with your new appointment information.

If you need to cancel your Rogers installation appointment entirely, the process is slightly different. Rather than rescheduling through the website, cancellations are handled via chat. Customers can chat with Anna, the Rogers virtual assistant, or speak with a live rep to cancel their appointment.

The new online management feature means customers can take charge of appointments themselves, instead of calling in or chatting with customer service.