Rogers is pushing back against allegations from the federal Competition Bureau, which claims the company misled customers by advertising ‘unlimited’ data plans that actually slow down speeds after a certain limit.
In December, Rogers replied initially to the legal complaint from the Bureau, only to say it was ready to fight back.
The company argues that the lawsuit unfairly singles it out while its competitors, such as Bell and Telus, which have the same ‘unlimited plans’ that throttle down to speeds of 512 Kbps once you exhaust your initial data bucket.
The dispute focuses on Rogers’ Infinite plans, which offer a set amount of high-speed data before throttling speeds. The Competition Bureau claims that Rogers’ advertising does not clearly explain this slowdown, making customers think they have unlimited high-speed data. However, Rogers insists that it clearly outlines these limits in its ads, website, and sales process.
In its legal response last Thursday, Rogers said most customers never even reach their data cap, meaning they continue to experience high-speed service as advertised. The company also pointed out that the shift to ‘unlimited’ plans—despite speed limits—was meant to replace expensive overage fees, which used to be a major complaint among customers.
“The ordinary consumers in the market for unlimited wireless services are not vulnerable, are capable of understanding clear and repeated disclosures of speed reduction, and are clearly familiar with the option to purchase high-speed data buckets of different sizes and at different prices,” said Rogers in its filing, according to the Globe and Mail.
“The Bureau attacks not only Rogers’ advertising but the industry’s entire approach to unlimited wireless data plans,” noted the Rogers filing, while also saying the Bureau was “out of step with the market reality.”
In other news, today Rogers increased its connection fee to $75 when customers activate or renew a plan that involves dealing with a human.
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Those customers are either blind or dumb as rocks.. Rogers' plans mention: < XX GB > at speeds up to 1 Gbps. Unlimited data at reduced speeds thereafter*.
Anyone with even the most basic reading comprehension would understand that's not unlimited high-speed data.
Good, they should.
I don't think anyone expects all you can eat cellular data. If they did, they're probably not living on the same planet as me.
Telus, Bell, Freedom, and every US, European, Australian, Asian country on this Earth advertises the same.
Again, the Government of Canada is like Ralph Wiggum from the Simpsons, hanging out in the park all by themslves. No one knows what they're up to, nothing useful. Wasting taxpayer money that could have been better spend on how crappy the healthcare system is in Canada.
Healthcare is a provincial responsibility. Yell at your mostly Cons(ervative) provincial premiers that divert funds from public healthcare to private clinics which are owned by their buddies.
Well that's true, overall the country has abismal healthcare. Spending is at record highs, but it's not translating to timely care for anyone in the system(s).
"In 2022, Canada ranked 28th (of 30) for the relative availability of doctors and 25th (of 30) for hospital beds dedicated to physical care. The same year, Canada ranked 27th (of 31) for the relative availability of Magnetic Resonance Imaging (MRI) machines, and 28th (of 31) for CT scanners."
"Canada ranked last (or close to last) on three of four indicators of timeliness of care; and ranked sixth (of nine) on the indicator measuring the percentage of patients who reported that cost was a barrier to access."
Rogers means Unlimited price increases. The data speed is limited.