New Telus CEO Victor Dodig has announced a major executive leadership shake-up this week aimed at streamlining the company’s core telecom operations. The restructuring takes effect this September 1, marking the first huge organizational shift under Dodig’s leadership.
As part of the changes, former executive David Fuller is returning to Telus as Executive Vice President and Group President of Telus Communications. Fuller will oversee both the consumer and business telecom units under one consolidated umbrella. Fuller previously held senior roles at Telus between 2004 and 2019 before serving as president of Rogers Wireless from 2021 to 2022.
Navin Arora will step into the role of Executive Vice President and Group President of Global Platform Businesses. Arora will manage Telus Health, Telus Agriculture & Consumer Goods, and Telus Digital Solutions. He will also lead corporate strategy, venture investments, and data centre planning.
The leadership changes also coincide with the departure of Zainul Mawji, Executive Vice President of Telus Consumer Solutions. Mawji will step down on September 1 after spending 25 years with the company in various senior positions.
“As Telus strengthens its financial foundation, sharpens operational focus, and drives profitable growth, these changes to our organizational structure and leadership ensure we are set up to deliver on that strategic plan,” said Victor Dodig, President and CEO of Telus, in a statement. “The telecom industry is evolving rapidly, and we are positioning Telus to lead through that change by improving how we serve our customers, streamlining decision-making, and better positioning our organization to achieve its financial and operational objectives and deliver greater value to our shareholders. This reorganization is the first step in a transformation to meet that challenge.”
Telus said the changes are meant to “drive enhanced customer service, align capital and resources to the highest margin products, services and customer segments, and realize operational efficiencies across the organization,” with the last line possibly hinting at job cuts, if you’re trying to interpret the corporate PR speak.
In the past year, shares of Telus are down 36%, while Rogers is down 1.9% and Bell down 9.9%.
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They need to overhaul the customer service experience. Most if not all of them are not in Canada and they don’t really care about helping you.