Apple Support Community is Shutting Down After Nearly 30 Years

5 seconds ago

Collection of diverse Memoji avatars in colored circles floating on a light background, conveying a social or community theme on screen.

Apple is preparing to shut down its long-running Apple Support Community forum, ending nearly three decades of user discussions, troubleshooting advice and technical support.

The company has confirmed that the platform will permanently close on November 20, 2026. Effective immediately, the forum has entered read-only mode, meaning users can browse existing discussions but can no longer create posts or respond to questions. A notice is now displayed on the Apple Support Community website.

“The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state,” Apple explains. The company thanked community members who contributed their time and expertise over the years and directed users to its official Apple Support website for continued assistance.

The Apple Support Community first grew in popularity when it launched in 1998 as the Apple Tech Exchange. Over the years, the platform underwent several name changes, including a major rebranding in 2011, while remaining a destination for users seeking help with iPhones, Macs, iPads and other Apple products. Unlike traditional customer support, the forum encouraged Apple customers to share solutions, discuss software bugs, and troubleshoot hardware problems.

Apple hasn’t confirmed what will happen to the extensive archive of discussions accumulated over nearly 30 years. In a statement to MacRumors, the company said it made the decision after looking over its support strategy and customer needs. The closure follows Apple’s earlier decision to scale back customer support on social media.

Apple continues to offer technical assistance through its website and the Apple Support app, available in Canada since 2016. The company has also experimented with a generative AI-powered support assistant to help customers troubleshoot problems. However, whether Apple intends to preserve the forum’s historical discussions remains unclear.

Want to see more of our stories on Google?

P.S. Want to keep this site truly independent? Support us by buying us a beer, treating us to a coffee, or shopping through Amazon here. Links in this post are affiliate links, so we earn a tiny commission at no charge to you. Thanks for supporting independent Canadian media!