National Bank is the new leader in Canadian mobile banking with a #1 ranking in Surviscor’s 2013 Canadian Mobile Banking scorCard. National Bank was followed by, last year’s winner, CIBC, with RBC taking third place.
Glenn LaCoste, President of Surviscor, said:
“With mobile devices now the fastest growing channel for consumer e-banking, National Bank has worked diligently to ensure that key online features available on traditional computers can also be accessible while on the go”
National Bank took the top spot ranking on top in both Application Design and Mobile Transactions. Last year’s winner, CIBC, took the top spot for best tablet application, while RBC led the way with the best iPhone and Android phone-based service.
David Furlong, Vice President E-channels, at National Bank said:
“This year the Bank launched a banking application for Android phones to complement our iPhone and iPod Touch offering. We also launched a device for BlackBerry phones. In addition, on iPad, we now feature Investment Track, an easy-to-use tool, that helps clients understand the scope and importance of retirement planning. We are committed to providing clients with a variety of mobile services to improve their consumer experience.”
Mobile payments are on the rise, especially in Canada. Let us know in the comments below if you use mobile banking and how you find the mobile banking experience.