A new report from The Korea Times has criticized the U.S. tech giant Apple for its mobile app refund policy. According to the report, some users are abusing the refund policy, and the company should allow the content developers to take part in the refund process in the process.
Apple is “providing ammunition to abusers who benefit from loopholes in their closed mobile application store refund policies,” the Times reported.
Apple has a full control in paying refunds on paid for mobile applications, and the company itself determines whether to issue a refund to consumers. The app content developers now want to take part in the process under the company’s refund policy, although in order to protect consumer rights, Apple does not provide information about users who have requested and received the refund.
This has become a problem for application developers as they have to manually track down the users and check if “they continue to use the charged content they have already received refunds for.” The app developers want the Cupertino company to allow them to see users’ details because the manual checking process takes a lot of time.
As a result of this, many users have abused the loophole in Apple’s refund policy to purchase charged content multiple times, request refunds and continue to consume the content without actually paying for it. In particular, some of the abusers have organized profitable businesses to operate the refund process on others’ behalf.
The iPhone maker has not issued any statement regarding the loopholes in its refund policy, and the report suggests that Apple has not yet taken steps to resolve the issue.