Some iPhone X owners are reportedly seeing an annoyingly distracting green line developing spontaneously on the handset’s Super Retina display, indicating a possible hardware defect.
According to a new report from MacRumors, early iPhone X owners shared the defect on Reddit, Twitter, as well as Apple’s support page. Users have reported that rebooting their iPhone doesn’t resolve the issue.
“So I was playing with my new phone and all of a sudden, this happened,” said a MacRumors forum member. “It’s a really bright line going down the entire right side of the phone.”
My new #iPhoneX appears a green line on the screen?, and the faceID can’t recognize me when I with glasses.@Apple @AppleSupport pic.twitter.com/Fgj5fg9v2x
— Lejia Peng (@fanguy9412) November 6, 2017
As evidenced by the images, the green line can be seen running vertically across the entire right side of the phone’s screen, but can also show elsewhere on the display. None of the affected units have shipped with a defective screen — the green line developed spontaneously after some period of usage in normal conditions.
“The green line wasn’t visible on any of the affected iPhone X units when they were first taken out of the box, but rather developed spontaneously after some period of usage in normal conditions,” reads the report. “The devices involved also don’t appear to have been dropped or damaged in any way.”
Based on Apple’s support page, 35 users have said they are experiencing the green line issue, although there could obviously be more affected users who haven’t reported the issue on Apple’s site.
According to customers who have gone into an Apple store and spoken with employees, their iPhone X has been exchanged for free. Apple is reportedly collecting data on the issue, too. Still, as it stands right now, Apple has not officially commented on the issue just yet.
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Well if you can accept a notch cut out of your screen, a green line shouldn’t be a big deal 😉
Don’t body shame my phone!
How insensitive of you…. hehe 😛
samsung makes the OLEDs right? wouldnt be surprised if its an issue with their product
Apple ordered with their own OLED architecture and advertised as X’s OLED is DIFFERENT from Samsung Galaxy’s display! iSheeps were proud of it, and now you blame Samsung? Come on~
I had this issue. The line was on the centre-left of the screen and occurred intermittently and wouldn’t go away until I locked the screen and awoke the display again. I had already thought about taking the phone back (happy with my 6S), but this solidified my decision.
It has been less than a week that I am using iPhone X and it froze on me over 4 times already, not once outside in the cold as Apple has been claiming but sadly in my fully heated warm apartment. Screen becomes completely unresponsive. You can’t even restart it, since screen wouldn’t response to absolutely any touch. Despite force restarting multiple times the same issue persist. Mine has been lasting not few seconds as Apple is claiming rather usually 20/30 minutes at most times. As I am typing this, it has been frozen for almost an hour. For that duration your iPhone is kinda useless and it is a very annoying problem to have. I get it that no product is perfect but when you pay the high price and buy a product from a company such as Apple, as a consumer I humbly feel you have the right to be disappointed over such issues. I would rather have the green line at this point than a frozen screen.