Telus-owned Public Mobile has started giving out up to 240GB of bonus data to select customers, as part of the company’s promise for axing its legacy rewards program.
iPhone in Canada readers let us know they were notified by text message this morning, with Public Mobile says they are here “delivering on our promise.”
The 240GB bonus data has been added to accounts and Public Mobile says it is a thank you for your “continued loyalty”. Now, this bonus data will expire, unlike previous Public Mobile freebies. This time, the bonus data will expire in 150 days, or about 5 months. The company concludes by saying thank you for choosing Public Mobile and “enjoy the extra data.”
Public Mobile announced earlier this month it was ending its legacy rewards program in May. Today’s 240GB bonus data being doled out to select customers is part of their way of saying “thank you” to customers that were part of the legacy rewards program, now being switched over to Public Points.
Customers haven’t been happy about the news. Hundreds of Public Mobile users have filed complaints with the CCTS over the change. The online Community thread on the matter has reached over 3,250 replies, with allegations of Public Mobile censoring some posts that were trying to share CCTS complaints or making personal attacks.
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To add to this story, if you have an plan with Public Mobile and if your plan includes say 50GB of data and you only use half of that a month each month for the next 5 months, that 240GB of so called free data, is absolutely pointless. You will never get a chance to use it. Just adding more salt to the wound. When you use data, it uses what your plan offers first then it uses whatever free data you’ve been offered making this offer of free 240GB a complete insult to the loyal customers.
This ‘gift’ is worthless and PM know it. They are trying to make a very bad decision look good by giving a gift they know won’t be used. Backhandded, worthless, tone deaf gift.
I only use 2G of my monthly 50G plan. This gift of 240G is worthless. The worthlessness is pushed into absurd territory with a 150 days expiry.
Not only I don’t need that useless gift, I can offer to Public Mobile marketing staff 240 tons of dioxyde carbon, MONTHLY, no expiry date. Which that can be consumed anytime. Please enjoy your CO2.
That’s EXACTLY why they offer it. If they knew 90% if customers would burn through 240GB in 5 months, they would give you candy instead. Previously enjoyed one…
I used to be loyal. Now I’m waiting for my $200 to be used up so I can leave. They can stick their data where the sun dont shine. I used to keep spare sims around so I could recommend PM to guests. Used the last one to get a fongo voip account.
I have 4 PM lines and I Koodo line, will move all lines to other carriers even pay more, byebye Telus.