Carriers

Telus is using artificial intelligence to alter the accents of its call centre agents in real time through its subsidiary Telus Digital, and the backlash has been swift. Labour advocates are calling the practice deceptive, and the federal government is being urged to require disclosure whenever the technology is used. Rogers and Bell, meanwhile, say...

Rogers customers are getting hit with thousands of dollars in equipment fees after falling for a slick fraud scheme where scammers pose as telecom reps to trick people into mailing brand new devices straight to criminals. It usually starts with a phone call offering something tempting, like a discounted plan bundled with a free tablet....

Bell and Virgin have updated their websites to remove the $80 connection fee banned by the CRTC, but customers won't be getting off entirely fee-free. Both carriers have introduced a new "one-time device handling charge" of $40 as of today in changes on its website as seen by iPhone in Canada, described as covering "fulfillment...

Thousands of residents across northwest B.C. are currently without phone or internet service after a failed attempt to steal copper cables cut off crucial Telus fibre lines. The outage began around 3 a.m. Monday near Sheraton, B.C., roughly 20 kilometres east of Burns Lake. According to Telus, vandals targeting copper cables accidentally cut through the...

A legal dispute between Telus and a Manitoba family is drawing public attention after the telecom giant filed a defence that takes direct aim at the man whose death sparked the lawsuit. Dean Switzer was 55 years old when he suffered a heart attack at his Fisher Branch home on the night of March 23,...

Rogers made a big promise to Calgary when it took over Shaw in 2021: it would create 500 high-skilled tech jobs in a new innovation hub called ThinkLab, pitched as a national centre of excellence in AI, cybersecurity, and cloud computing. Three years later, The Logic is reporting that the hub's leadership has walked out...

Bell has quietly reworked its plans heading into May, keeping prices the same while bumping up data allotments across the board. The headline change is unlimited data in Canada on the top two tiers, plus a new daily cap on roaming: $60/60GB $65/100GB Canada-US $80 unlimited data in Canada (was 175GB) 5GB/day roaming in US/Mexico...

Fizz customers have a new way to manage their mobile and internet services following the official release of the My Fizz app on the Google Play Store, which joins the iPhone version in the App Store that released over a week ago. The launch brings a dedicated mobile interface for users who previously relied on...

Public Mobile users across Canada are reporting issues with cellular data and outgoing calls following a system update that took place early Wednesday morning. While the carrier briefly posted troubleshooting advice to its community forums, the message was later removed, leaving many customers looking for answers. The connectivity issues appear to be a side effect...

Rogers is offering voluntary buyout packages to nearly half its workforce, but analysts aren't expecting a stampede for the exits. Despite the eye-catching numbers, most experts think the actual departures will be a lot more modest. National Bank analyst Adam Shine is one of them. In a note to clients cited by the Financial Post,...

Bell Media has announced the full lineup of movies and series heading to Crave this May 2026. Highlights include the premiere of Emerald Fennell’s reimagining of Wuthering Heights starring Margot Robbie and Jacob Elordi, and the return of the fan-favourite Canadian duo in the Bon Cop, Bad Cop original series. Sports fans can follow the...

We hate to say it, but we told you so. After Fido raised prices yesterday to match Koodo, we said Virgin Plus would follow suit, as expected. Fast forward one day later, and Virgin Plus has done just that. The Bell-owned flanker brand has increased prices on Wednesday by $1 to now match pricing from...