Carriers

Rogers Bank is making major changes to its credit card rewards program, including the removal of its popular 1.5x redemption bonus for Rogers, Fido, and Shaw services. According to an update on the Rogers Bank website (the legal fine print), the changes will take effect on November 18, 2026. Under the new rules, cash back...

The Canadian Radio-television and Telecommunications Commission (CRTC) announced today that it has denied an application from Ztar Mobile asking to force Rogers to restore access to its phone number porting system. Ztar Mobile has sold cellphone services to Canadians since 2004 under brands like Good2Go Mobile, SpeakOut Wireless, and Ztar Mobile. Because Ztar does not...

Telus-owned Public Mobile has launched back to school offers today, which basically are some existing plans gaining the label and its entry 4G plan finally getting some data. "This back to school season, get data plans starting from as low as $20/month. Whether you're a student or just ready for something different—this deal's yours," reads...

Prepaid carrier Fizz is expanding its retail presence across the country through a new distribution agreement with EB Games Canada. Starting today, customers can purchase an exclusive Fizz Starter Pack at 140 participating EB Games locations. Designed specifically for gamers and collectors, the bundle costs $25 and includes perks valued at over $100, says Fizz....

Bell's Virgin Plus is ending its prepaid wireless services early next year, and that means existing subscribers will need to migrate to monthly plans to keep their phone numbers and coverage active. According to notices sent to Virgin Plus prepaid subscribers, the official shutdown date is set for January 15, 2027. After that deadline, all...

Bell wireless customers are in for another price increase this fall, as the carrier continues its pattern of raising rates on existing wireless accounts. Starting on some October 2026 billing dates, the price of affected monthly rate plans will jump by $6 per month. The price adjustment was shared by a Bell customer on Reddit,...

The Canadian Radio-television and Telecommunications Commission (CRTC) has dismissed several procedural demands made by Bell, Rogers and Telus. The telecoms attempted to change the process of a major case examining whether setup and device charges violate national rules designed to lower switching costs for consumers. The regulator launched the investigation after finding that newly added...

Canada's telecom regulator has ordered Bell to explain why it broke national rules by selling locked phones for nearly a year and a half, putting penalties of up to $10 million on the line. When you buy a phone from a carrier, it is supposed to be unlocked and work on other networks right away....

Telus-owned prepaid brand Public Mobile is changing how its customers get help by replacing its old community-based ticketing system with a new process called Expert Messaging. The wireless carrier started rolling out the change on August 11, with plans to have the system fully operational by August 24. Under the new setup, customers will still...

Fido customers using iPhones are reporting widespread disruptions with RCS messaging, leaving many unable to send advanced text messages to Android users. Numerous subscribers noticed their data-based texting features suddenly stopped working, leaving their device status stuck on "Waiting for Activation," according to numerous iPhone in Canada users on Thursday. The issue prevents iPhone users...

With wildfires burning across British Columbia, Vancouver-based Telus says it's putting $2 million toward relief, split between network connectivity, data top-ups and bill credits for affected customers, plus donations to charities on the ground. The carrier is directing money and resources to affected First Nations and non-profits, including the Salvation Army BC and local food...

Quebecor's prepaid brand Fizz is getting a makeover it announced on Wednesday. After eight years of growth in Quebec and an expansion that has pushed it into Ontario, Manitoba, Alberta and British Columbia, the carrier has rolled out a new brand identity, along with a new tagline: "Fizz, a no-brainer." "Fizz's distinctive, refreshing signature and...