Stories by John Quintet

Bell has been ordered by a Quebec Court judge to pay a Montreal customer $1,000 after determining the he experienced a “Kafkaesque” ordeal when trying to cancel his satellite TV plan. Judge Luc Huppé criticized Bell’s customer service process that was endured by Gilles Tessier in spring 2019, calling it unnecessarily burdensome. “Requiring a customer...

Bell announced today the acquisition of technical services firms Stratejm and CloudKettle Inc., enhancing its professional and managed services in cybersecurity and Salesforce. With these additions, Bell aims to offer enterprises a better AI-powered end-to-end customer experience, leveraging its pure fibre and 5G networks, to help medium and large companies transition to digital and automation...

Amazon has unveiled the all-new Echo Spot, the company’s Alexa-enabled smart alarm clock, in celebration of Prime Day. Designed for the nightstand, the new Echo Spot features a compact, colourful display that shows the time, weather, and song titles. Prime members can purchase the Echo Spot for $99.99 (Prime Day deal now live at $64.99!)....

Bloomberg’s Mark Gurman has shared details of the upcoming Apple Watch 10 and Ultra 3 ahead of the expected fall release and also the 10th anniversary of the wearable (that was fast). There are Series 10 models codenamed N217 and N218. The new Series 10 displays will be nearly as large as those on the...

Apple's upcoming iPhone 16 Pro is said to include a tetraprism periscope camera, featuring a 5x optical zoom that first appeared on last year’s iPhone 15 Pro Max, according to DigiTimes (via MacRumors). The tetraprism camera components for the iPhone 16 Pro will be primarily supplied by Taiwanese lens manufacturers Largan Precision and Genius Electronic...

The CRTC has released its commissioned report by Xona Partners that has summarized the “catastrophic" 2022 Rogers outage that affected both wireless and wireline services that impacted over 12 million personal and business customers, that lasted over 26 hours, before services started to be restored. "In this report we detail the findings for the period...

Just over a year after acquiring Freedom Mobile in April 2023, Quebecor announced today it has met all nine commitments made by its subsidiary Videotron to Innovation, Science, and Economic Development Canada (ISED). The company sent a progress report to ISED earlier this week on July 3 to detail its promises made. Quebecor says it...

Last November, flanker brands of the Big 3, Koodo (Telus), along with Fido (Rogers) and Virgin Plus (Bell) offered $29/30GB plans for Black Friday. These plans were available from dealers at physical retail locations, available for new and existing customers. Fast forward nearly eight months, and now we’re hearing of Virgin Plus increasing the price...

Despite the U.S. explaining to Canada it was ready to use “all tools” available to fight what it believes is an unfair levy, the federal government on late Wednesday posted an update to say it had enacted its 3% Digital Tax, last week. The notice was posted ahead of the 4th of July holiday in...

Tesla has extended the deadline for its Full Self-Driving (FSD) transfer program in Canada and the US. Initially set to end on August 31, 2024, the program now includes all orders delivered before September 30, 2024, as announced by Tesla North America on X (via Tesla North). By extending the deadline, Tesla is offering an...

Rogers says it has successfully conducted Canada's first commercial trial of Ericsson's 5G Cloud-Radio Access Network (Cloud RAN) technology at a nearly sold-out Toronto Blue Jays game on Canada Day. This technology builds on Rogers' standalone 5G core network launched in 2021. “Cloud-native technology is a critical component in the next generation of wireless networks...

Apple will acquire an observer role on OpenAI’s board under a recently announced agreement, strengthening the connection between the companies, reports Bloomberg’s reliable Mark Gurman, citing anonymous sources. Veteran Apple executive from the Steve Jobs era, Phil Schiller, who oversees Apple's App Store and formerly led marketing, has been appointed to the position, sources familiar...