Carriers

Hand holding a smartphone with a TELUS logo on a colorful gradient screen inside a store showroom.

Telus Asks Federal Court to Pause CRTC Fight Over $15 SIM Fee

Telus is asking the Federal Court of Appeal to put its challenge against the CRTC on hold while the regulator decides whether the carrier’s $15 SIM and eSIM fee breaks new consumer protection rules, according to a September 18 court filing obtained by iPhone in Canada. In the new filing, submitted Friday afternoon by Telus...
Smartphone on a desk shows a red Rogers logo on screen, with a keyboard, headphones, and illuminated PC in the background.

Rogers Phone Upgrade Scam Prompts Another Ontario Police Warning

Another Ontario police force is warning Rogers and Fido customers about a phone delivery scam that has already prompted alerts from several police services and left some victims facing thousands of dollars in charges. The East Algoma Ontario Provincial Police issued the latest warning this week, saying scammers are calling customers with fake upgrade or...
Hand holding a smartphone displaying the Kodo app logo on a purple gradient screen in a shopping mall.

Koodo Pushes 1 Gbps 5G Upgrade to More Customers at No Extra Cost

Koodo’s rollout of faster 5G speeds appears to be reaching more customers, with the Telus flanker now telling some users their plans have been upgraded to speeds of up to 1 Gbps at no extra cost. In a text message sent to customers, Koodo says: “Voila! Your plan has been upgraded to 5G 1Gbps speeds.”...
Hand holding a smartphone with a TELUS logo on a colorful gradient screen inside a store showroom.

Telus Escalates $15 SIM Fee Fight, Takes CRTC to Federal Court

Telus is taking its fight with the CRTC to the Federal Court of Appeal as the regulator continues looking into whether the carrier’s $15 SIM and eSIM fee breaks new consumer protection rules. In a huge 228-page filing dated September 14 and obtained by iPhone in Canada, Telus is asking the court for permission to...
Hand holding a smartphone with a TELUS logo on a colorful gradient screen inside a store showroom.

Telus Confirms Security Breach Affecting Some Customer Accounts

Telus says it recently detected unauthorized access involving a small number of consumer telecom accounts. In a statement sent to iPhone in Canada on Monday, the carrier said the incident involved only limited information and that the access has since been blocked. “At Telus, we take our commitment to safeguard customer privacy very seriously. We...