Rogers

Rogers Explains How a Piece of Code Took Down its Entire Network

The Canadian Radio-television and Telecommunications Commission (CRTC) had lots of questions for Rogers over the network outage earlier this month that took out cellphone and internet service in the country. Rogers responded to these questions in a detailed submission, and Canada's telecom regulator made these documents public in a redacted form last week. As part...

Rogers CEO to MPs: Outage Lasted ‘Little Less Than a Day’; Canadians Have ‘Alternatives and Choice’

Federal Industry Minister François-Philippe Champagne and top Rogers executives answered questions from the House of Commons Industry and Technology Committee on Monday morning. Champagne’s appearance was disappointing, according to analysts. University of Ottawa Law Professor, Michael Geist, said, "Disappointing INDU appearance from Minister @FP_Champagne on Rogers outage. Many references to “demanding” action and “solution mode” but...

Rogers to Spend $10 Billion to Make Network More Reliable: CEO

Rogers President and CEO Tony Staffieri continues to pen letters to customers about the steps the company is taking to recover from its recent nationwide network outage that affected millions of consumer and business customers, with both mobile and internet services going down at the same time. Staffieri just published details on Sunday morning, saying...

Telus and Bell Offered to Take on Rogers Customers During Nationwide Outage

Rogers has responded to the flurry of questions the Canadian Radio-television and Telecommunications Commission (CRTC) had over the network outage earlier this month that took millions of Canadians offline — reports The Globe and Mail. On early July 8, a massive breakdown took out the majority of Rogers's wireless, wireline, and internet networks. The outage...

Rogers Replaces Chief Technology Officer After Nationwide Outage

Rogers has replaced its chief technology officer, after the telecom’s devastating nationwide outage earlier this month, reports The Globe and Mail. The company confirmed the shuffle in a statement saying, “Rogers can confirm Jorge Fernandes will be stepping step down from his role as Chief Technology and Information Officer. Effective immediately, Ron McKenzie becomes Chief...

House of Commons Industry Committee to Investigate Rogers Outage

The House of Commons Industry and Technology committee is launching a study into last week's nationwide Rogers network outage that affected cellular, wireline, and internet service — reports CTV News. At least two of the meetings toward the planned study will take place before July 30. Committee members will invite executives from Rogers, representatives from...

Ontario Company Saw Rogers Outage Coming Weeks Ago: Downtime Alerts Surged 50x

One Ontario-based networking company says it saw last week's Rogers outage brewing as it noticed downtime alerts grow exponentially in the weeks prior — reports The Record. Packetworks, a Waterloo company that builds and maintains networks for cities, hospitals, and businesses, said that disruption alerts on the Rogers network went from maybe one per week...

CIRA Calls for Public Hearing into Rogers Outage

The Canadian Internet Registration Authority (CIRA) is advocating for a public hearing into last week's nationwide Rogers network outage that affected cellular, wireline, and internet service in the country. CIRA shared the following statement from Byron Holland, the organization's president and CEO, with iPhone in Canada in an email, saying, "Never has it been more...

Rogers Network ‘Fully Operational’, Outage Caused ‘Real Pain’: CEO

Rogers CEO Tony Staffieri penned another letter to Canadians on Wednesday attempting to explain the company’s devastating nationwide network outage last week. "Our network outage last Friday was unacceptable. Simply put, we failed on our promise to be Canada’s most reliable network,” said the Rogers CEO. "This outage caused real pain and significant frustration for...

Rogers Outage Causes Restaurant Chain to Lose ‘Tens of Millions of Dollars’

Canadian restaurant franchisor MTY Food Group is claiming it lost "tens of millions of dollars in sales" because of last week's nationwide Rogers network outage — reports BNN Bloomberg. With Rogers' services offline, millions of Canadians were left without phone and internet access. However, the breakdown affected more than just individual consumers. Businesses, government agencies, smaller...