Carriers

Today’s Commission for Complaints for Telecom-television services (CCTS) annual report for 2023-2024 has shown that Canadians continue to deal with major issues with telcom providers. Consumer advocacy group OpenMedia pointed out that with Rogers seeing a 68% increase in complaints year-over-year, shows that the merger with Shaw has harmed Canadians, calling it a “consumer disaster”....

This morning we saw the annual report from the Commission for Complaints for Telecom-television Services (CCTS), which shows how major telecom brands handled customer issues over the past year. While complaints in the industry went up by 38%, Videotron says it stood out with a 14% drop in complaints, marking its third year of improvement....

This all sounds like deja vu, once again. Rogers, Bell, and Telus continue to top the list of telecoms generating the most consumer complaints, according to a new report from the Commission for Complaints for Telecom-television Services (CCTS). The CCTS annual report, which tracks complaints between August 2023 and July 2024, highlights ongoing frustrations with...

Videotron’s Fizz announced today it has expanded its network to include several new areas in northeastern Ontario and east of the Greater Toronto Area (GTA). Residents in communities like Petawawa, Pembroke, Renfrew, Deep River, Cobourg, Port Hope, and others now have access to Fizz's digital wireless services. This expansion opens up options for more than...

Telcos such as Iristel, Telus and Bell no longer have a law forcing a removal timeline for existing Huawei equipment from their networks, after Prime Minister Justin Trudeau shut down Parliament last week, effectively killing a key cybersecurity bill. Bill C-26 was meant to enforce the removal of Huawei gear from the country's telecom networks...

In what is likely the worst possible date to set a price increase, some Rogers customers are set to see their home internet and phone services increase on April Fool’s Day. But this ain’t no joke, folks. According to some January billing statements shared by iPhone in Canada readers, near the bottom half of the...

Bell and Corus have announced an expanded multi-year agreement to offer Corus networks on Bell Fibe TV and Bell Satellite TV. The deal includes Corus’ new lifestyle channels, Flavour Network and Home Network, which feature popular food, cooking, and home design shows. Back in December, Corus lost the rights to the Food Network U.S. brand,...

Rogers announced earlier this week that APTN and Sportsnet are teaming up again to bring NHL games to Indigenous language audiences. This season, Hockey Night in Canada will continue to air in Cree, with play-by-play commentary by Clarence Iron, supported by analysts Earl Wood, John Chabot, and Jason Chamakese. For the first time, APTN will...

After a holiday break hiatus, we're back with cellphone plan changes and updates in Canada. Here are the latest Canadian cellphone plan and device deals, plus other promos from wireless carriers such as Rogers, Telus and Bell, from our partner PlanHub. As always, the promos and plans may change at the last minute, but here...

Just when we thought Telus-owned Public Mobile was going to ditch its Canada-US-Mexico roaming plans introduced during Black Friday, they have now stuck around after the end of Boxing Day and into the New Year. Promo end dates were set for January 6 for some promo plans, but for the most part, Canada-US-Mexico plans have...

We knew wireless Boxing Day deals were coming to an end and now Rogers, Telus and Bell have increased prices to start the New Year. Check out the revamped plans as of today, January 7, 2025. These prices are for bring your own device (BYOD) and after autopay (preauthorized credit card payments). Rogers ($55/200, $60/200GB,...

The flanker brands of Canada’s ‘Big 3’ telecoms, Fido, Koodo and Virgin Plus, have increased prices to kick off 2025. These price increases come after Boxing Day deals have come to an end.  Let’s take a look at the wireless price changes below, with prices after automatic payments (pre-authorized credit card payments): Fido ($34/60GB and...