Carriers

Telus has launched Expert Messaging, a new AI-powered customer support tool within its My Telus app for English speaking customers. According to the telecom, the chat brings asynchronous messaging, which allows customers to engage in two-way conversations at their convenience. This means you can start, pause, and resume chats on your schedule. Telus says this...

Corus Entertainment has lodged a complaint with the Canadian Radio-television and Telecommunications Commission (CRTC), accusing Rogers of using its industry dominance to unfairly disadvantage independent media companies—including Corus. The complaint, filed on July 26, alleges that Rogers has failed to meet conditions imposed by the CRTC when it approved Rogers' $20-billion acquisition of Shaw’s broadcasting...

Here are the latest Canadian cellphone plan and device deals, plus other promos from wireless carriers such as Rogers, Telus and Bell, from our partner PlanHub. As always, the promos and plans may change at the last minute, but here they are as of Wednesday, August 14, 2024. Bell New deals: Existing Bell Internet customers...

Virgin Plus is offering a special migration plan to select customers for switching to parent company Bell. The offer is a $45 per month plan with 100GB of data, available for bring your own device and SmartPay, which is financing of a new phone. Virgin Plus will also waive the $60 activation fee ($10/month credits...

Telus has announced the return of its Esports Series this fall, inviting gamers from Canada and the US to compete in one of the largest esports events featuring Apex Legends, Rocket League, and Valorant. The competition, now in partnership with Android, is open to players aged 15 and older, who can register by September 22...

Rogers and SenseNet have announced plans to introduce wildfire detection technology to 10 communities across Canada, starting in Alberta and British Columbia. Vancouver-based SenseNet specializes in early wildfire detection and will use its AI tech on the Rogers 5G network. The system integrates gas sensors, smoke detection cameras, and AI algorithms to provide real-time alerts...

Quebecor's Videotron is making some big changes this fall, as it is combining its two video-on-demand services, Club illico and Vrai, into a single platform called illico+ this fall. The new platform will simplify the user experience for subscribers on Helix and illico, merging content from both services. Videotron says illico+ will offer a mix...

Back in November 2023, the Canadian Radio-television and Telecommunications Commission (CRTC) sought to increase internet competition by mandating Telus and Bell to open up their wholesale fibre networks in Ontario and Quebec to smaller competitors. Today, the CRTC has announced it has extended this decision to now force Telus, Bell and SaskTel to bring nationwide wholesale...

Telus-owned Koodo continues to offer some special plans to existing customers, in what looks to be an effort to keep users with the company. Periodically, Koodo customers signing into their online accounts and heading over to the plan change option, will see new “exclusive” offers listed. We told you about some special plans last month...

Rogers recently released a (cringey) ad featuring U.S. actor John Krasinski (from the hit TV comedy The Office) dancing to Taylor Swift on a boat, and now Canadian actors part of union dispute have expressed outrage whenever they see it. That’s according to a story from CBC News, citing details from the vice-president of Canada’s...

Last year, an ongoing proposed class action lawsuit against Bell and Ontario, sought $150 million in damages for the telecom’s collect call system within Ontario jails, which alleged high calling rates compared to other provinces. Both Bell and province refused to reveal profits they made from inmates. But now, new disclosures revealed by Bell forced...

Rogers-owned Fido has tweaked its 60GB plan, adding unlimited long distance to seven countries (that's after removing it and bringing it back yet again). The $49/60GB plan after automatic payments discount was updated late last week to now include unlimited calls and texts to the US, Bangladesh, China, Hong Kong, India, Mexico, and UK. Last...