Carriers

Bell and Virgin Plus have restored full customer support services on X, after several days of disruption caused by technical issues. “Quick update: Our care team is now back to being fully operational on X,” said both companies on Thursday morning. “We’re here and ready to help with any support you need.” The issue first...

Cogeco says it’s “profoundly disappointed” with the federal government’s decision to uphold the CRTC’s wholesale internet policy, accusing Ottawa of favouring Canada’s largest telecom companies at the expense of smaller providers, competition, and consumers. In a statement released late Wednesday, the company called the current wholesale framework “broken” and “nonsensical,” arguing it lets major players...

Bell posted a 6.6% rise in net income for the second quarter of 2025, even as it faced continued pressure in its wireless business. BCE Inc. earned $644 million in Q2, up from $604 million a year ago. Profit attributable to shareholders was $579 million, or $0.63 per share — a 7.8% increase. However, adjusted earnings...

Public Mobile has released a series of support videos aimed at helping customers handle common tasks like activating their subscription, managing their account, and fixing basic issues. The videos are short, step-by-step guides designed to walk users through some of the most frequently asked questions. They’re available on the Public Mobile website, embedded in help...

Bell looks to be expanding its 5G Standalone network rollout, as a new voice feature is being seen by iPhone users running iOS 26 beta 5. According to iPhone in Canada readers, once Bell has rolled out 5G Standalone to select accounts, within iOS 26 beta 5, you will see a toggle for on/off for...

Last month, Rogers officially launched its Starlink satellite texting for all Canadians, letting anyone get mobile service when they are in the middle of no where. Rogers says the addition of Starlink’s Direct to Cell service now expands its coverage to 5.4 million square kilometres in Canada. Rogers Satellite is included with the $100/250GB Ultimate...

Rogers came out on top in the latest Opensignal report analyzing mobile network performance across Canada. The report, based on real-world user data from April 1 to June 29, 2025, shows that while Rogers leads in many categories, the competition from Bell and Telus remains tight in key areas. Opensignal's Mobile Network Experience Report was...

A recent privacy breach affecting Rogers customers in the Niagara region has triggered sharp criticism from The Canadian Internet Society, which says the incident is more than a technical hiccup—it’s a breakdown in trust. Some Rogers customers reportedly found themselves connected to private calls between strangers, with conversations including personal and medical details. In a...

Telus and Koodo are ending a long-standing $5 monthly discount for customers who pay their wireless bills using pre-authorized credit card payments. According to emails seen by iPhone in Canada sent out to Telus and Koodo customers last week, starting October 1, 2025, the $5 discount will be gone—unless you switch to pre-authorized payments through...

Two new cell towers are coming to Nanaimo on Vancouver Island, B.C., despite concerns from nearby residents about health and proximity to homes. Telus plans to install two 15.7-metre antenna poles that double as streetlights on Shepherd Ave, just before Fifth St. in the Harewood neighbourhood. Nanaimo City Council approved a licensing deal at a...

If you’re looking to get support from Bell, don’t @ them anymore on X. According to Bell today, it says it’s now “unable to offer customer support on Twitter/X”. Bell blamed it on "technical issues with our social listening provider.” A social listening provider is a company that offers software or services to monitor and...

Koodo prepaid customers may be in for a surprise: the company now says its booster add-ons will expire—even though its support site still claims they won’t (well, that’s because it’s an AI summary of the features). Until recently, Koodo’s prepaid boosters, like data or long-distance minutes, were promoted as “not expiring” as long as your...