Rogers

Rogers announced on Monday it plans to bring back outsourced Shaw customer service jobs back to Canada, part of the company’s pledge to have a 100% Canadian-based customer service team. The jobs will be relocated to British Columbia, Alberta, and Manitoba, ensuring all customer interactions by phone or online chat are handled by Canadian-based employees....

Opensignal released its first Canada Fixed Broadband Experience report yesterday, detailing its analysis of internet providers in Canada. The report analyzed fixed high-speed networks and rate them on six measures, such as broadband success rate, consistent quality, video experience, download speed, peak download speed and upload speed. The study showed that broadband download speeds in...

For those celebrating Vaisakhi, prepaid brands Chatr (Rogers) and Lucky Mobile (Bell) are offering up a data bonus for new activations. Chatr says you can get a 4GB data bonus for 12 months on plans $35/month or higher, at 3G speeds up to 10 Mbps. All plans include unlimited calling and messaging. The plans with...

For existing Fido customers seeking a new cellphone deal, you may want to check your online account for offers. Right now, Rogers-owned Fido is offering up a $43 plan with 35GB of data that includes unlimited global SMS/MMS, plus unlimited minutes. Also included are the usual features such as call and name display, voicemail, call...

Summary: Rogers won't stop its rivals from offering cell services on Toronto's subway system. Rogers will upgrade the subway's wireless network to provide 5G capacity over nine months and build a 5G network for the entire subway system in two years. Rogers CEO hopes to improve consumers' perception of the industry by emphasizing its value....

Summary: Fido has increased select plans by $2 per month The price changes have seemingly matched price increases by Koodo Virgin Plus will likely follow suit today or tomorrow After Koodo increased some prices last night (we had a story scheduled first thing this morning) by $2 per month, we’re now seeing competitors do the...

After Rogers acquired BAI Canada on Monday evening, thusly taking over cellular and Wi-Fi networks for the TTC subway, other rivals such as Telus and Bell were not too pleased control is now in the hands of one company. Will Telus and Bell customers ever get TTC subway network access? At this point it’s unknown....

Rogers CEO Tony Staffieri made a whopping $31.52 million in compensation for 2022, while Telus chief Darren Entwistle was paid $17.49 million

Update: Responses from rivals Bell and Telus on Rogers now controlling the TTC subway networks: Bell response: "Surprising" Telus response: open up the networks to all Summary: Rogers has acquired BAI Canada, which held exclusive rights to network services in the TTC. The acquisition means Rogers will implement a 5G network to the TTC Subway...

Image by M. Maggs from Pixabay An ice storm hit Ontario and Quebec yesterday, knocking out power to over a million residents. Freezing rain knocked out branches and cut power to numerous Hydro Ottawa, Hydro Quebec and Hydro One customers, while also taking down internet and cellphone for some Bell and Rogers customers. Rogers says...

Experts are calling for the CRTC to use its regulatory powers and force the Big Three to provide underground cellular coverage on the Toronto subway

Minister of Innovation, Science and Industry, François-Philippe Champagne, touted the benefits of the Rogers-Shaw deal for Canadians on BNN Bloomberg on Tuesday, saying with a straight face the deal will bring total control by Canadians and also reduce wireless prices in the country, opposite of what critics have suggested. The Rogers-Shaw merger was approved by...