Carriers

We’ve recently covered what’s going to happen to Freedom Mobile Internet and wireless customers that are now under Videotron—but what about Shaw Mobile customers? Before Shaw sold off Freedom Mobile to Quebecor, the parent of Videotron, the company offered a wireless service known as Shaw Mobile that leveraged the Freedom Mobile wireless network. Shaw Mobile...

With the Rogers acquisition of Shaw complete as of yesterday, the companies wasted no time in addressing customers on what’s coming next. On Tuesday afternoon, Rogers sent its first email to Shaw customers, outlining expectations for the new transition, according to an email seen by iPhone in Canada. "Rogers and Shaw are now one company...

Telus Health has expanded its virtual pet care platform, known as MyPet, to Ontario. The service first launched last fall in B.C., allowing pet owners to bring virtual care to their furry friends. Through the Telus Health MyPet app, experienced veterinarians can provide dog and cat owners with care for a range of health issues,...

The Commission for Complaints for Telecom-television Services (CCTS) has released its 2022-23 Mid-Year Report, revealing a 12% increase in customer complaints received by Canadian telecom and TV providers between August 1, 2022, and January 31, 2023. According to the report, wireless services received the highest number of complaints at nearly 55%, followed by internet (26%),...

After completing the acquisition of Freedom Mobile from Shaw yesterday, new parent company Quebecor sent an internal memo to employees regarding home internet activations. According to documents seen by iPhone in Canada, Quebecor explains new Freedom Home Internet (FHI) activations will be paused until further notice, due to the ongoing transition of business ownership. Freedom Mobile...

After the Rogers-Shaw merger officially closed on Monday, so did the Quebecor deal to acquire Freedom Mobile from Shaw. After the Quebecor deal to acquire Freedom Mobile was complete, a memo was sent out to employees with frequently asked questions (FAQs), offering insight into what to expect next, and how to explain this new merger...

Telus announced on Monday that its customers with the Telus TV Digital Box can now access the Apple TV app directly through their platform. To access the Apple TV app, users can simply select the 'apps' option on their remote and sign in with their Apple ID. This feature will allow users to enjoy award-winning...

Rogers has announced the completion of its "historic merger" with Shaw bringing together two of Canada's most “iconic" companies to create one national cable, media, and wireless company. The quick completion of the deal comes after Canada approved the merger on Friday. Now that was a fast turnaround. The merger, according to both companies, unlocks...

Quebecor and Shaw announced on Monday morning the completion of the acquisition of Freedom Mobile by Videotron, a wholly-owned subsidiary of Quebecor, "creating the fourth strong, competitive wireless service provider that Canadian consumers and governmental and regulatory authorities have been waiting for." Rogers has also completed its acquisition of Shaw this morning as well (more...

Rogers' recently-approved $26 billion acquisition of Shaw will be a "massacre" for jobs, per Globalive CEO and Freedom Mobile founder Anthony Lacavera

Rogers has launched a limited-time promo in the form of a $95/50GB Canada and USA plan on Friday. This plan offers 5G/5G+ network access and 50GB of data at up to 1 Gbps speeds, then throttled after the data buck is consumed. You also get unlimited calling, texting and data use in Canada and the...

TekSavvy expressed its disappointment in the decision of Innovation Minister François-Philippe Champagne to approve the Rogers-Shaw merger and related sale of Shaw's Freedom Mobile to Quebecor's Vidéotron. The company claims that the decision disregards unlawful Rogers-Vidéotron agreements and the ongoing investigation by the Canadian Radio-television and Telecommunications Commission (CRTC) into anticompetitive wholesale agreements. TekSavvy has...